Inside the minds of Delhaize’s upset customers

Six weeks of social conflict in the Lion’s integrated supermarkets are raising questions from customers regarding the future of staff and the merits of franchising.

Article reserved for subscribers

Journalist in the Economy department

By Julien Bosseler

Published on 04/14/2023 at 20:31
Reading time: 6 mins

Ssupermarkets closed (21 this Friday) then reopened with the intervention of bailiffs, demonstrations and pickets by angry workers, disruptions in the supply of shelves (such as the spontaneous blocking of the Zellik distribution center, this Friday), open warfare between unions and management… The last six weeks have been the scene of an unprecedented social conflict in large retailers, around the franchise plan for the 128 supermarkets still under Delhaize’s own management. This has probably left indifferent only a few loyal customers of the Lion, turned upside down in their daily consumption habits. Also moved by the turbulence that their favorite stores and all those employees with familiar faces have gone through.

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