2024-09-12 10:00:00
Having joined the digital world in 2003, Virginie Dominguez experienced the early days of the consumer internet and mobile phones within the Orange Group, before joining the executive committee of Servier in 2021. The secret of this journey to the top of a company? “I am a pure product of the Republican elevator,” believes this granddaughter of farmers, raised in a village in the Vercors. Her civil servant father and her teacher mother passed on to this graduate of Polytechnique and an MBA at Ponts et Chaussées the importance of studies to rise socially.
Spotted at the age of 25 by France Télécom, she was entrusted with the management of major accounts for the Iberian Peninsula and Latin America. “For me, who wanted to go international and commercial, it was a fantastic opportunity. But I never thought I would stay there for seventeen years,” says this dynamic 46-year-old woman, who has worked in turn on infrastructure, the development of video-on-demand platforms for mobile phones, before managing 1,000 customer service and store employees.
In 2017, she was responsible for setting up the group’s digital management. “With the competition from Free, Orange had lost around 30% of its turnover with the general public. My role consisted of absorbing this drop by digitizing customer relations to reduce costs,” says the engineer, who is pleased to have achieved “20 million euros of monthly savings” by halving customer service calls.
Developing services for patients
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His career took a turn in 2019 when a headhunter offered him a position at a major pharmaceutical laboratory. “It coincided with a desire to put my skills to the service of a meaningful industry,” says the woman who, during her studies, had made several humanitarian trips to Peru. Arriving at Servier in January 2020, she manages a budget of around 220 million euros, a third of which is dedicated to R&D for the detection of rare diseases and new drugs.
It also develops services for patients, including My Health Partner, a website offering information to people with chronic diseases. And supports the digitalization of the relationship between health professionals and medical visitors, which until now was carried out 100% in person. “Thanks to predictive maintenance, we have made savings of several million euros per year by reducing the destruction of batches of medicines by a third,” adds the one who says she is “part of a blank sheet.”
To achieve these results, she recruited around a hundred employees and set up a “digital academy” in 2021, through which 5,000 employees were trained. One of the greatest prides of this woman who admits to having had to do “twice as much proof of his technical skills as a man” and regularly speaks at colleges to talk about her career? Have 35% women in her teams, including 40% in management positions.
The work that characterizes her
The Little Prince by Antoine de Saint-Exupéry
“This book reminds us that what is essential is invisible to the eye, a beautiful metaphor for IT services.”
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Title: Virginie Dominguez: A Trailblazing Digital Leader in the Pharmaceutical Industry
Meta Description: Discover the inspiring story of Virginie Dominguez, a renowned digital leader who has made a significant impact in the pharmaceutical industry, particularly at Servier.
Header Tags:
H1: Virginie Dominguez: A Trailblazing Digital Leader
H2: Developing Services for Patients
H2: Driving Digital Transformation at Servier
Virginie Dominguez, a seasoned digital expert, has made a remarkable journey to the top of the pharmaceutical industry. With a background in engineering and an MBA from Ponts et Chaussées, she has leveraged her skills to drive digital transformation and innovation in various organizations.
Early Days and Career
Dominguez joined the digital world in 2003, working with the Orange Group, where she was spotted at the age of 25 by France Télécom. She was entrusted with managing major accounts for the Iberian Peninsula and Latin America, an opportunity she deemed “fantastic” for her international and commercial aspirations [[2]]. During her 17-year tenure at Orange, she worked on infrastructure, video-on-demand platforms, and customer service, managing 1,000 employees.
In 2017, she set up the group’s digital management, tasked with absorbing a 30% drop in turnover due to competition from Free. By digitizing customer relations, she achieved a remarkable €20 million monthly savings by halving customer service calls [[3]].
Joining Servier and Driving Digital Transformation
In 2019, Dominguez took a significant career turn when a headhunter offered her a position at a major pharmaceutical laboratory, Servier. She joined the company in January 2020, managing a budget of around €220 million, with a third dedicated to research and development (R&D) for rare disease detection and new drug development [[3]].
As the Vice-President Executive IT, Data, and Digital at Servier, Dominguez has been instrumental in driving digital transformation within the organization. In an interview, she mentioned that Servier had corrected its underinvestment in technology, and they were now developing innovations to enhance patient care [[1]].
Developing Services for Patients
Dominguez has been passionate about developing services for patients, including My Health Partner, a website offering information to people with chronic diseases. This initiative demonstrates her commitment to leveraging technology to improve healthcare outcomes.
Strategic Partnership with Google Cloud
In September 2022, Dominguez announced a strategic partnership between Servier and Google Cloud to boost the company’s digital transformation capabilities. This partnership aims to increase Servier’s capacities for data-driven innovation and patient-centric solutions [[2]].
Virginie Dominguez’s inspiring journey is a testament to her dedication to driving digital transformation and innovation in the pharmaceutical industry. Her leadership and expertise have made a significant impact at Servier, and her commitment to developing patient-centric services is a beacon of hope for the healthcare sector.
Keyword Density:
Virginie Dominguez: 5
Digital Transformation: 4
Servier: 4
Pharmaceutical Industry: 3
Digital Leader: 2
Innovation: 2
Patient-Centric Services: 2
* Google Cloud: 1
What are the key achievements of Virginie Dominguez in her role at Servier?
The Dynamic Career of Virginie Dominguez: A Digital Leader in the Pharmaceutical Industry
Virginie Dominguez, a trailblazer in the digital world, has made significant strides in her career, joining the executive committee of Servier in 2021. Her journey to the top is
