INCAN: the telephone service for information and scheduling is now active

Telephone number for scheduling and inquiries at INCAN

Asunción, IP Agency.- The telephone number 021 247 8000 is in operation so that patients and family members can request appointments or references regarding services at the National Cancer Institute (INCAN). Telephone service hours are from 06:30 to 18:30, Monday to Friday.

With the implementation of the Telephone Assistance Center (CAT) service, more accessible and efficient attention is sought. Marking an important change in the hospital’s internal and external communication, with the promise of providing more fluid and faster care to those who need it.

The main objective of the CAT is to improve access to information, scheduling and services for patients and families. Soon, this service will be complemented with the availability of care through WhatsApp, allowing a more agile and convenient scheduling system for medical studies and other services.

One of the main advantages of this new system is the elimination of the need to travel to the hospital to obtain information regarding the services available or the steps to follow to access treatment. Now, with just a call to the indicated number, patients can receive detailed information regarding the necessary studies and the requirements for their performance, as well as guidance on how to get to the hospital if necessary..

The head responsible for the CAT, Ramón Meza, highlighted that by calling 021 247 8000, users have the option to communicate directly with different areas of the hospital, including scheduling and external consultation, oncology clinic, radiotherapy, pathology and information on imaging studies and patient preparation.

Each of these areas has personnel dedicated to answering calls, ensuring an efficient and specialized service. If no option is selected, the call is transferred to the telephone exchange, where two officials are responsible for providing all the necessary information, especially for those who are calling for the first time and require guidance to obtain an initial medical appointment.

In addition to improving external communication, INCAN has also expanded the internal communication system in all hospital departments. With the activation of the CAT, the available inmates have doubled, going from 45 to 90, all connected to the Call Center service.