Asuncion, IP Agency.- From January to June of this year, the Consumer and User Defense Secretariat registered a total of 4,122 queries answered and 814 complaints processed, managing to recover a total of 1,262,658,486 guaraníes for the consumer through conciliation.
According to the institutional report, Sedeco handled almost 700 monthly queries between January and June, and formalized more than 130 complaints per month. During this period, it held a total of 675 conciliatory hearings, through which consumer rights were safeguarded.
The five most frequently requested items by consumers during the first half of the year were those related to financial services and insurance, with 31%; telecommunications, with 24%; household appliances and electronic products, with 14%; health, with 9%; and the “do not disturb” message, with 5%.
The main means of receiving queries was the digital form available on the website www.sedeco.gov.py. In addition, queries were received via WhatsApp, calls, emails, social networks and in person.
The queries answered were for guidance, to clear up doubts or concerns regarding legal, financial and commercial issues related to consumer relations.
Of the nearly 700 consultations on average per month, 51% were made by women and 49% by men. 84% of the consultations correspond to Capital and Central department, while the remaining 16% to other departments such as Alto Paraná, Itapúa, Cordillera, Presidente Hayes, Paraguarí, San Pedro and Concepción, among others.
Sedeco reminds that the first instance of a claim is the Supplier. In the event of no response or reception from the Supplier, it is the right of the Consumer and/or End User to present their disagreement in relation to the purchase of a good or service, due to the alleged violation of the provisions set forth in Law No. 1,334/98 “On Consumer and User Protection”, its amendments and current regulations.
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2024-07-20 14:41:58
