In the end, a lawsuit… ‘Uma Musume’ users file a refund lawsuit against Kakao Games

On the 29th of last month, a ‘carriage demonstration’ is being held near the headquarters of Kakao Games in Pangyo. [사진=온라인 커뮤니티 캡처]

Kakao Games was eventually embroiled in a refund lawsuit. Users of ‘Uma Musume: Pretty Derby (hereinfollowing referred to as Uma Musume)’ are filing a class-refund lawsuit once morest Kakao Games.

The ‘Uma Musume Pretty Derby Recall Litigation Delegation (hereinfollowing referred to as the representative delegation)’ held a press conference in front of the main gate of the Seoul Central District Court on the 23rd and announced that they would proceed with a class-refund lawsuit once morest Kakao Games. They submitted a complaint to the Seoul Central District Court on the same day for a refund.

According to the representative team, regarding 7,000 users have expressed their intention to proceed with the lawsuit. The amount they are asking for a refund amounts to regarding 8 to 9 billion won. However, a total of 201 people filed a lawsuit that day, and the amount of claim per person is 200,000 won, and the size of the lawsuit is regarding 40 million won. The representative team plans to expand the number and scale of the litigation participants in the future.

The litigation delegation consists of lawyers Shin Jae-yeon, Kim Hyun-kwon, and Tae-young LKB, and lawyer Lee Cheol-woo, a spokesperson for the user.

Users of ‘Uma Musume’ have been complaining regarding Kakao Games’ operation problems since last August. The issue of discrimination between Korean and Japanese servers, poor communication, as well as issues related to the ‘Kitasan Black SSR’-related event held in July, when the company suddenly started a server maintenance and the event ended prematurely to be. And on the 29th of last month, a ‘carriage demonstration’ was held in front of the headquarters of Kakao Games, starting a full-fledged public debate.

Kakao Games posted an apology several times to appease users. On the 17th, a user meeting was held for regarding 8 hours to answer questions prepared by users. However, as a result, the conflict was not smoothly resolved and eventually spread to a refund lawsuit.

In the midst of this, on the 21st, Kakao Games replaced Lee Si-woo, who was in charge of ‘Uma Musume’, with Kim Sang-goo, head of the company on the 21st. He also announced that he would come up with a remedy for users who were harmed during the early termination of the ‘Kitasan Black’ event.

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