IGT Solutions announces succession plan for managing directors

2024-02-15 03:14:06

Neu Delhi (ots/PRNewswire) – IGT Solutions, a global provider of AI-powered BPM and digital services and solutions, today announced the appointment of Katie Stein as the company’s new Managing Director, effective April 1, 2024. She will join IGT Solutions as designated managing director from February 14, 2024.

Katie is a transformational leader and brings extensive expertise to IGT Solutions. Most recently, Katie served as Global Executive Director of Business Services and Data & Analytics at Genpact, where she led multiple service lines with $2 billion in revenue. It drove AI-powered digitalization and growth in core service areas and opened up new opportunities in related services. In her new role, Katie will help IGT Solutions drive technical development and continue to be viewed as an employer of choice.

“On behalf of the entire company and Board of Directors, I would like to thank Vipul for his more than two decades of leadership,” said John Del Santo, Chairman of IGT. “I would also like to welcome Katie, who has extensive experience in customer service and leadership Katie has the vision and experience to take IGT Solutions’ extensive capabilities in AI-powered BPM and digital services & solutions to new levels of growth.”

“I am honored to join IGT Solutions at this exciting time for our employees, customers and partners,” said Katie. “I admire IGT Solutions for the company’s deep expertise, culture of innovation and technological capabilities to help customers Addressing their unique industry challenges. At a time when it is increasingly important to be closely connected to customers, IGT Solutions has built a number of world-class customers in the travel and high-tech industries. This is an excellent foundation for our next phase of growth.”

“When I joined IGT Solutions, I had the vision that we should become the preferred partner for our customers and employees. Today, IGT Solutions is the leading service provider for our travel and high-tech clients and employs over 25,000 people worldwide,” said Vipul Doshi, outgoing Managing Director. “I welcome Katie to the role of Managing Director and wish her the best their efforts to lead the company to greater milestones in the future.”

Information about IGT Solutions

IGT Solutions is a next-generation customer experience (CX) company that defines and delivers transformative experiences for global brands. This is done through the use of innovative digital technologies and by combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across various industries. Founded in 1998, IGT has more than 90 global major customers and more than 25,000 CX experts supporting customer processes from 31 global delivery centers in 13 countries. IGT Solutions’ service offerings include digital transformation, systems integration, platform solutions, AI/ML and Gen-AI powered industry and enterprise solutions, intelligent automation and analytics, and a wide range of BPM services and solutions. www.igtsolutions.com

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