2024-02-29 14:50:00
iFood suffered instability in its system, causing delays in the transfer of payments from partner restaurants and delivery drivers. The service failure occurred last Wednesday (28), and according to a note issued by the platform, the Problems were resolved on Thursday afternoon (29).
The delay in transfers generated a wave of criticism on social media from delivery people affected by the system failure. Apparently, the breakdown affected partners from all over Brazil, and was not limited to an isolated region.
delivery people @iFood around Brazil have been in arrears since yesterday. In groups on social media, several delivery drivers said they will not run until they receive payment. There are people with rent arrears, no money for gas or even to take food home: pic.twitter.com/X6WqWVJwFZ
— Laís Martins (@lais_fmartins) February 29, 2024
In the iFood payment system, restaurant sales are recorded over periods of seven days. The traditional plan for establishments makes payments monthly, always on Wednesdays, although it is also possible to opt for weekly payments under specific contract terms, according to the company’s support page.
After hours without passing on the amounts received for services provided by restaurants and delivery people last Wednesday (28), in a note, the delivery platform confirmed that the problems were resolved by making “joint efforts” with the banking institution with which it works. . Check out the statement:
We at iFood are sorry for the inconvenience caused by delays in transfers and we apologize for this situation. The technical problems that affected the transfers were resolved and, after joint efforts with our banking institution, we were able to normalize payment operations and all transfers have now been carried out. Thank you for understanding.
iFood
The failure to process payments occurs days after a strike organized by iFood delivery partners. In the south and west zones of the city of São Paulo, motorcyclists held a protest for better working conditions, as reported last week by Metropolisesalso demanding changes to the payment system.
In 2023, the company announced an adjustment for its delivery partners, marking the third consecutive year in which a change of this type was made to respond to fluctuations in fuel prices and inflation in Brazil.
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