2023-06-18 11:00:16
Joo-Wan Cho, CEO of LG Electronics, inspects service sites
On the 16th, ahead of the summer service peak season, LG Electronics CEO Jo Ju-wan (left) is heading to a customer’s house for business trip service. Provided by LG Electronics
Joo-Wan Jo, CEO of LG ElectronicsAhead of this summer service peak season, we started to inspect the service site directly. This is to prevent customers from experiencing inconvenience due to breakdowns of essential summer appliances such as air conditioners in the increasingly hot weather.
LG Electronics announced on the 18th that President Cho visited the Hongdae Station Service Center in charge of Mapo-gu and Seodaemun-gu in Seoul on the morning of the 16th. He ordered to check the preparations for the service peak season from June to August, when the use of air conditioners increases, and to preemptively and quickly respond to customer inconveniences.
President Cho accompanied the home appliance repair business trip service, visited the homes of customers who applied for refrigerator and air conditioner repair, and listened to the voices of customers at the service site. “I’m worried regarding how worried our customers must have been in the rapidly becoming hot and humid weather,” he emphasized.
Next, President Cho checked the status of securing special support staff in areas where service requests are concentrated and the system that service managers in neighboring areas can provide immediate support, and looked at ways to reduce customers’ waiting time. In accordance with the forecast that there will be a lot of rain this summer, the system has been reorganized so that in the event of flood damage in areas where heavy rain is expected, immediate restoration support can be provided.
LG Electronics is conducting a pre-inspection service for air conditioners for two months from March to minimize customer inconvenience in the summer. Service engineers have completed pre-inspection of air conditioners more than three times compared to the previous year through a service that visits home without inspection or travel expenses.
“True customer experience innovation begins with listening to customers and is completed when customers smile with satisfaction,” said President Cho.
Ahn Ha Neul reporter ahn708@hankookilbo.com
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