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The National Electricity Regulatory Entity (ENRE) released a guide for affected users of the companies Edesur and Edenor what explains how to request financial compensation for eventual power outages.
As reported by the ENRE, that this Monday sanctioned Edesur with a fine of $ 239 million for breaches in the quality of service and customer service, the claim is intended for people who suffered a prolonged power outage (for 36 hours or more) or several repeated outages in the same month (4 or more).
In these cases, the regulator indicated, the company must make a reimbursement of 2000kWh on the bill for the energy not supplied.
“The distributor will refund the corresponding amount (in kWh) on your next bill” and, if the refund exceeds the amount of that invoice, the borrower will credit it to you on the following ticket (s).
It is also possible to carry out claims in the event of damage to one or more electrical appliances caused by voltage fluctuations or other deficiencies in the electrical service, said the ENRE.
According to the agency’s data, there are currently 32,282 Edesur users and 1,253 Edenor users who are without electricity supply service. During the New Years celebrations, power outages They affected 148,000 homes, 7,134 of the Edesur service and 41,223 of Edenor.
How to carry out the procedure
1. Login to https://www.argentina.gob.ar/enre
2. complete This formulary with the service invoice at hand and with the claim number (s).
3. In the option “Select the type of claim to make”, choose “Prolonged cut or repeated cut”.
4. The ENRE will notify you of the procedure to be applied.
5. The distributor will refund the corresponding amount (in kWh) on your next bill. If the refund exceeds the amount of your invoice, the borrower will credit it in the following invoice (s).
For the process, the agency detailed, the following information must be submitted: “claim number (s) made before the company; Signed note with the date / s and time / s of the start of the cut / s and the date / s and time / s of the end of the cut / s; and the service invoice (If the service is not in your name: a copy of the property title or rental contract, or a service or ID where the address is stated) “.
