2023-11-19 13:57:00
I spent 79,000 on clothes on the APP, but the seller neither shipped nor refunded. (Picture/reproduced from Weibo)
[周刊王CTWANT] A woman surnamed Yan from Nanjing City, Jiangsu Province, mainland China, reported that in August 2022, she spent more than 18,000 yuan (approximately NT$79,000) to buy 4 pieces of clothing on the Secoo APP. Now one year later, the other party has No delivery, no refund. In response, Secoo’s official customer service responded that Ms. Yan’s refund is currently under review.
Comprehensive mainland media reports, according to screenshots of shopping records provided by Yan Nu, she has placed orders for 2 T-shirts and 2 pairs of shorts, with a total price of RMB 18,256. However, more than a year later, she has not received the items. The product was unavailable, so I applied for a refund, but it kept showing up under review. The customer service didn’t say they wouldn’t give her a refund, they just kept delaying it.
After a year of trying to communicate with the platform to no avail, Yan Nu called the complaint hotline of the market supervision department where Secufang’s company is located. After the market supervision department intervened, Secufang finally agreed to refund her, but in a way that gave her the equivalent value. Platform exchange coupons.
Some lawyers believe that if the customer chooses to exchange, it means giving up the right to claim a refund of the deposit. If the cash you have to pay following deducting gold coins for the goods you exchange for is already higher than the price that can be purchased through public channels, then the gold coins are worthless and will seriously mislead, fool, or deceive consumers.
The lawyer emphasized that any platform should adhere to the principle of honest operation and should not infringe on the legitimate rights and interests of consumers. If it does not deliver goods or provide refunds, it will bear corresponding liability for breach of contract, including refunds and compensation for consumer losses. How can this be done? A trick to act rogue.
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