2023-10-28 09:48:00
A resident of Vezin, who ordered a smartphone on the internet, never received his package. A person intercepted the shipment by pretending to be from Anden to the delivery person. A scenario that is unfortunately becoming more and more common. The smartphone never arrived in Vezinois’ mailbox. – Belga/DR By Frédéric Monnaie Published on 10/26/2023 at 6:54 p.m.
For two weeks, Tanguy (Editor’s note: assumed first name) has been looking for his package. The Vezinois had ordered a smartphone on the internet. “Mine had reached the end of its life, it was becoming urgent to replace it,” he tells us. “I ended up finding a model that suited me on the Samsung website.”
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He orders the device, which must arrive at his home the next day. “I was not there at the time of delivery, but Bpost notified me that the package had been delivered.” However, on his return, no trace of the famous package. This is why he decided to contact us via our “Alert us” button.
“I immediately contacted the customer services of Samsung and Bpost, but they ignored me without getting a response,” continues the Andennais.
The man then turned towards the Andenne post office. “I came into contact with some very nice people, who finally got answers,” he says. “The package was delivered to my home, but someone showed up in my place. Despite the delivery man’s suspicions, because the person had a strong Eastern accent, he gave him the package without checking the identity.
“Despite the delivery man’s suspicions, because the person had a strong Eastern accent, he gave him the package without checking the identity”
The delivery man gave the package to a usurper. – BELGA
” Very dangerous “
Enough to annoy Tanguy, who struggles to understand how this situation might have happened. “This is a procedural error; I find that Bpost does not react well to this type of situation. With Samsung, they haven’t stopped passing the buck for days.”
The Andennais deplores having been repackaged by Bpost and Samsung. -DR
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Another question that plagues our reader: how was the thief able to know his address? “He must have access to Bpost data. If so, it is very dangerous. This can affect large numbers of people, with enormous safety implications.”
“No leaks”
For its part, Bpost reassures: “The problem is in no way linked to a data leak,” replies the spokesperson, Fanny Mindombe. “We carried out our investigation and it turned out that the customer had the wrong delivery address by mentioning the number 260. In the street, there are also the numbers 260a, 260b and 260c. The delivery man rang 260 and a person, clearly passing through, showed up.”
Read also Everything happened in broad daylight: thieves flee with dozens of packages while the delivery man rings a doorbell! (video)
But why didn’t the delivery person verify the identity via a signature? “We are dependent on what the sender, here Samsung, asks,” continues the spokesperson. “However, Samsung does not require verification. This is also the case with Apple. Amazon, on the other hand, works with a signature system, but this generates additional costs.”
Samsung does not request verifications. This is also the case with Apple. Amazon, on the other hand, works with a signature system.
Fanny MindombeBpost spokesperson
Fanny Mindombe, speaker of Bpost. – Belgian
For Bpost, the delivery person therefore respected the procedure. In the meantime, the Vezinois has not found his device. Will he be able to obtain compensation from Samsung? “Given that the initial error came from the customer who did not detail his address correctly, I am afraid it will be complicated,” concludes Fanny Mindombe.
In this type of situation, Bpost recommends notifying the police.
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