Hong Kong people have been unable to travel for more than two years. Many people choose to experience the Staycation in hotels to relieve their travel addiction. Since the rise of the Staycation craze in Hong Kong, hotel practitioners have complained on the Internet from time to time, and there have been many reports of dishonest guest behavior.
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A former employee of a five-star hotel recently posted a Facebook group“Staycation HK Hotel – Staycation HK Hotel Local Hotel Offer”He complained regarding the difficulty of serving local customers, forcing many hotel employees to resign, and even dismissed because of petty complaints. The article even sent a “blood book” to count the seven deadly sins of Hong Kong guests. I hope the guests will raise their hands and put their hearts and minds more than themselves. Considering other people’s feelings, he said, “Retaliatory consumption will only make us work harder!”
1: Heating will not pay for cooking costs
The guests brought their own food to the hotel and asked the staff to help with heating, but they refused to pay for the cooking, and complained followingwards.
2: Request a specific time to send the cake to the room
A lot of customers came to the cake and asked to have it delivered to the room at a specific time, especially at 0:00. However, there were not many overnight staff, which made the staff overwhelmed. “A good hotel has 150 rooms at the bottom of the occupancy rate. How regarding a sample for someone’s birthday??”
3: Complaints regarding unqualified food when dining in the room
When the guests eat in the room, they cannot always be delivered to the guests as fresh and hot as in the restaurant, but some guests complain that the food is not up to standard.
4: The takeaway express asks employees to send it to the room
During the epidemic, many guests dine in their rooms by using take-out couriers, but some guests asked employees to bring them to the room instead of picking them up in the lobby. After eating, the staff of the housekeeping department was asked to enter the room to hold the tail instead of cleaning it up by themselves.
5: Ask for a lot of reluctance to give tips
The victim pointed out that asking the hotel staff to help is not a problem, but most of the guests were reluctant to give tips. “The labor is already low enough. In the past, foreign tourists would at least lower the tips and wait for their colleagues to be happy.”
6: Complaint that the food is cold following punching in
The hotel food was delivered to the room, and the regular card camera was eaten first, but following punching the card, he complained that the food was cold. The victim asked, “Is it reasonable?”
7: Complain regarding long check-in time
The hotel launched the Staycation discount, and the occupancy rate was naturally high, but some guests complained that the check-in time was too long. Long, you have to complain.”
After reading the “Blood Letter” written by the former employee of the five-star hotel, most netizens expressed their support and thanked the front-line employees of the hotel industry for their hard work. Insufficient, or reduce the price to attract customers, which will reduce the quality of service, etc. Even if the customer is vexatious, it should not be unreasonable to hire staff! Do you all watch it once more?
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