Eurofirms Group launches these pilot centers in Spain and Portugal, a pioneering initiative that has been met with great success
The first positions of ranking of most demanded positions in the last year, according to Eurofirms Groupthe first national talent management company, are occupied, once once more, by the hospitality and commercial sectorspecific call center teleoperators. In the last year, according to SEPE data, there have been in Spain 14% of contracts in the hospitality and contact center sector.
“Despite these striking data, these sectors have a lack of qualified profiles and we are facing a great challenge to attract and retain young people in these professions.”, explains Raúl Sánchez, Country Leader of the group. Thus, from Eurofirms Group join the challenge of training and generating employment in areas of high demandcreating the two first training school pilots: the hospitality industry and the Contact Centera pioneering initiative that has been met with great success.
Eurofirms Hospitality School
“Although only 9% of people work in hospitality by vocation, we are faced with the opportunity to continue professionalizing the sector and generate a positive impact on society”, adds Sanchez. The hotel and catering sector alone represents 6.4% of Spanish GDP and catering employs more than 1.2 million people, according to the study “Perception of employment in the hotel and restaurant sector”, prepared by Eurofirms Group.
In this sense, the Hospitality School has started with its first formations in Portugal, where Eurofirms also has offices. “With this initiative we intend to replicate the model in other countries where we are present”, explains David Sanglas, International Business Leader of Eurofirms Group.
Eurofirms Contact Center School
For his part, the pilot of the contact center school in Spain, it has already trained more than 50 people in 3 months. “These profiles must have a high empathic capacity, be very commercial and generate a quick impact on each of the calls. We teach them commercial techniques applied to telephone sales or customer service so that they have all the tools to face their work successfully”, explains one of the Contact Center School trainers.
From the group, a analysis of the sectors to detect the needs of the new generations and create opportunities to promote new attraction and loyalty strategies to create and increase long-term teams in the most demanded sectors.