Hospital management responds to criticism over ‘wall of shame’ over waiting times

2024-08-28 09:02:32

Unions have decried long emergency room wait times, especially for older patients. About 50 hospitals are under pressure, according to the resigned health minister.

The general manager of Brest University Hospital responded: “These patients are not, as people say, waiting without eating or going to the toilet.” The institution’s emergency department has been accused of being overcrowded, leaving patients, sometimes elderly, people) waiting on stretchers for a long time.

As a result, for weeks the CGT has erected a “wall of shame” at the building’s entrance, denouncing these excessive delays and the dangers they pose to patients and carers.

On the sheets were written the initials of people over 75 who had spent more than 12 hours in the emergency room: “Mr./Mrs. Q, 75, spent 30 hours on a stretcher,” and even a centenarian Waited 16 hours in the emergency room.

Average pick up time 8.5 hours

during an interview French blueCHU general manager Florence Favrel-Feuillade responded to the accusations. She insists that the expectations condemned on the “wall of shame” are “treatment time,” which is to say the total time spent in the hospital, not the attention span before seeing a nurse or seeing a doctor.

“Between June 1 and August 20, we had 80 patients over 75 years of age who had access times of more than 24 hours, with the maximum (we agreed with CGT) being 35 hours, but also with at least 15 hours of access. minutes,” she explained, asserting:

“So the average patient care time during this period was 8 hours and 30 minutes.”

Patients can see nurses “within minutes”

Florence Favrel-Feuillade said that when patients arrive at the emergency room, “within minutes there will be a reception and guidance nurse who will assess your health and be able to start treatment based on the severity” of the situation.

“You’ll see a doctor more or less quickly, but generally less than an hour,” she went on to explain to France Bleu, and the health professional will then decide if additional tests are needed, so additional tests may be performed. It takes time.

However, according to her, patients will not return to the hallway to wait at this time.

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An “elongated waiting room” instead of stretchers in the hallway

“These patients are not, as people say, waiting without eating, drinking, or going to the toilet,” the CHU director concluded. She said at Brest’s emergency room there were “about twenty boxes” for patients and an “extended waiting room for waiting patients” so you don’t have to be in the hallway without supervision. Waiting on a stretcher.

“It’s not a very comfortable waiting area, I agree, we agree with the trade unions and the professional team on that,” she acknowledged, suggesting work was being done to “maintain privacy and improve patient monitoring”.

The situation is tense

The situation is tense at several emergency rooms across France, such as the University Hospital of Nantes, where unions condemned the deaths of four people due to long wait times, but management denied this.

Management at the CHU confirmed only one of the four reported deaths, which “occurred after the patient arrived at the emergency room and received initial care and medical care in accordance with current protocols.”

The person concerned “did not request that it be placed in front of patients who have already been seen to clarify the criteria for diagnosis.” Three other deaths reported by the union occurred after receiving treatment.

Outgoing Health Minister Frédéric Valletoux admitted in an interview with the newspaper that “about 50 hospitals are under strain” western france. one Research on Inserm and AP-HP 2022 has proven risky After a night on a stretcher, the “excess mortality rate” is about 40%.

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