You want to reach a CAF adviser, but you don’t know how? Indeed, it’s a bit of a cross and a banner to manage to have a real person on the phone, because in general, autoresponders do the job. The more digital develops, the further the human becomes. So, in this article, we will recall all the methods that exist with the numbers to know. In any case, we wish you good luck!
CAF: discover our tips for reaching it without worry
Millions of French people manage to hold on thanks to social aid from CAF. To complete a file, just go to the official website and provide all the required documents. We we no longer necessarily need to have an advisor on the line. Except in some cases.
When the processing of your file is delayed, when there is a problem, when your personal or professional situation changes. The answers are not always found in the FAQ and not all of us are computer savvy. Unfortunately, having a CAF advisor online is often synonymous with an obstacle course.
CAF: a single telephone number
It is sometimes difficult to contact the CAF, because the lines are saturated. So that deters a lot of people from trying their luck. But, we are going to reveal the little secrets of CAF to you. We all know the number 0810 which is available for all and paying.
But, there is also the assistance number: 3230 which is free. It is accessible in France and in the DOM-TOM from Monday to Friday from 9 a.m. to 4 p.m. With your department number, the call will be redirected to the local CAF so that we can process your file as soon as possible.
CAF: what is the procedure to follow when on the phone?
Since the call is free, you won’t have to worry regarding the time you spend on the phone with the CAF advisor. The latter will try to answer all your questions and requests. You can even track payments over the phone and request credits. However, do not forget your beneficiary number and your password.
This number is also accessible to deaf and hard of hearing individuals. Indeed, with a webcam and a sign language interpretereveryone can get help without exception.
Questions by email?
Then there is always the digital solution. Indeed, nothing prevents you from making your requests by email. To do this, go to the CAF website. If you are already a beneficiary, go to your personal space and go to the heading “Contact my CAF”.
If you are not comfortable with the computer, you have one last solution: go physically to a CAF agency. You can also send a letter by post, but this option is less and less common. If you are not yet registered, you will have need your social security card.
For the strangers who need to call the CAF, they must contact the +33 9 69 32 21 21on weekdays, during working days from 9 a.m. to 4 p.m.