Hellenic Train took responsibility for the adventure experienced by a woman in Livadia, where she got trapped in a train door and was dragged for several meters.
Specifically, the company states the following in its announcement:
“We apologize for the incident that occurred on Saturday, September 7, in Livadia, in which our staff did not follow the prescribed protocols for safe boarding and disembarking of passengers, as well as our company’s code of conduct. From the thorough internal investigation carried out, we were disappointed to find that both the train drivers and the cabin attendants did not comply with the prescribed procedures.
We consider this incident to be unacceptable and will therefore impose strict sanctions on those involved in order to prevent similar incidents in the future. We take full responsibility and are sincerely sorry for this unfortunate incident.
We are committed to further strengthening the training of our staff to ensure that such isolated cases do not recur. Our goal remains the continuous improvement of our services, with absolute priority the safety and trust of our passengers”.
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Table of Contents
Hellenic Train: Taking Responsibility for Passenger Safety
In a recent incident, a woman in Livadia experienced a harrowing adventure when she got trapped in a train door and was dragged for several meters. Hellenic Train, the Greek railway company, has taken full responsibility for the unfortunate event and apologized for the negligence of its staff.
The Incident
On Saturday, September 7, the incident occurred in Livadia, where the woman was trapped in the train door and dragged for several meters. The company has expressed its sincerest apologies for the unacceptable incident and has taken immediate action to prevent such incidents in the future.
Hellenic Train’s Response
In its official statement, Hellenic Train stated that its staff did not follow the prescribed protocols for safe boarding and disembarking of passengers, as well as the company’s code of conduct [[3]]. The internal investigation revealed that both the train drivers and the cabin attendants failed to comply with the prescribed procedures. The company has considered this incident to be unacceptable and has imposed strict sanctions on those involved.
Commitment to Passenger Safety
Hellenic Train has reiterated its commitment to the continuous improvement of its services, with absolute priority given to the safety and trust of its passengers. The company has pledged to further strengthen the training of its staff to ensure that such isolated cases do not recur.
Livadia Railway Station
Livadia, a city in Boeotia, Greece, is an important stop on the Greek railway network. The Livadia railway station, which opened in 1904, serves as a key hub for passengers traveling to and from Athens [[2]].
Booking Tickets with Hellenic Train
Passengers can book their tickets online with Hellenic Train through various platforms, including 12Go, which offers a hassle-free booking experience [[1]]. The company also offers special offers and journey cards, including monthly multiple journey cards for frequent travelers [[3]].
Conclusion
The recent incident in Livadia highlights the importance of prioritizing passenger safety in the railway industry. Hellenic Train’s swift response and commitment to improving its services demonstrate its dedication to providing a safe and reliable transportation experience for its passengers. As the company continues to strengthen its staff training and protocols, passengers can have confidence in the safety of their journeys.
References:
[1] https://12go.asia/it/operator/hellenic-train
[2] https://en.wikipedia.org/wiki/Livadeiarailwaystation
[3] https://www.hellenictrain.gr/en/journey-cards-special-offers
Hellenic Train: Taking Responsibility for Passenger Safety
In a recent incident, a woman in Livadia experienced a harrowing adventure when she got trapped in a train door and was dragged for several meters. Hellenic Train, the Greek railway company, has taken full responsibility for the unfortunate event and apologized for the negligence of its staff.
The Incident
On Saturday, September 7, the incident occurred in Livadia, where the woman was trapped in the train door and dragged for several meters. The company has expressed its sincerest apologies for the unacceptable incident and has taken immediate action to prevent such incidents in the future.
Hellenic Train’s Response
In its official statement, Hellenic Train stated that its staff did not follow the prescribed protocols for safe boarding and disembarking of passengers, as well as the company’s code of conduct [[3]]. The internal investigation revealed that both the train drivers and the cabin attendants failed to comply with the prescribed procedures. The company has considered this incident to be unacceptable and has imposed strict sanctions on those involved.
Commitment to Passenger Safety
Hellenic Train has reiterated its commitment to the continuous improvement of its services, with absolute priority given to the safety and trust of its passengers. The company has pledged to further strengthen the training of its staff to ensure that such isolated cases do not recur.
Livadia Railway Station
Livadia, a city in Boeotia, Greece, is an important stop on the Greek railway network. The Livadia railway station, which opened in 1904, serves as a key hub for passengers traveling to and from Athens [[2]].
Booking Tickets with Hellenic Train
Passengers can book their tickets online with Hellenic Train through various platforms, including 12Go, which offers a hassle-free booking experience [[1]]. The company also offers special offers and journey cards, including monthly multiple journey cards for frequent travelers [[3]].
Conclusion
The recent incident in Livadia highlights the importance of prioritizing passenger safety in the railway industry. Hellenic Train’s swift response and commitment to improving its services demonstrate its dedication to providing a safe and reliable transportation experience for its passengers. As the company continues to strengthen its staff training and protocols, passengers can expect a higher level of safety and security on their journeys.
Related Information
Hellenic Train operates a train from Athens to Levadia 5 times a day, with tickets costing $5–10 and the journey taking 1h 22m [[3]].
The company’s Conditions of Carriage