Heart-to-Heart Links, Love and No Obstacles – China Post Successfully Completed the Service Guarantee Task for the Beijing Winter Paralympic Games
On the evening of March 13, as the torch of the Beijing Winter Paralympics slowly went out, fireworks with the words “Beijing 2022” bloomed in the night sky, and this “simple, safe and exciting” Olympic event ushered in the moment of farewell.
A colorful “gramophone” in the “Bird’s Nest” of the National Stadium has retained a lot of warmth and emotion. The “Light of Life” shining with the spirit of self-improvement and striving for the first place in the Winter Paralympic Games warmed the world and illuminated In the future, barrier-free facilities and barrier-free services on and off the arena will be widely recognized around the world. Just as the President of the International Paralympic Games Andrew Parsons said at the closing ceremony: “What you promised is ‘simplicity, safety, and wonderful’, and what you have achieved is amazing, safe, and wonderful.” He believes that China sets the benchmark for future Paralympic Games.
From the barrier-free environment of outlets to the barrier-free care of service personnel, as the exclusive provider of official postal services for the Beijing 2022 Winter Olympics and Paralympics, China Post provides more convenient, more humane and warmer professional services Welcome visitors from all over the world, contribute to the creation of a Winter Paralympic Games with love and no “obstruction”, and use a beam of “post light” to condense the eternal memory of the Beijing Winter Paralympic Games.
Comfortable and convenient barrier-free environment
In the Winter Paralympics, a comfortable, convenient and meticulous barrier-free environment is of great significance to athletes and other disabled people. After the closing of the Beijing Winter Olympics, the 12 service outlets of China Post immediately began to provide services for the transition of the Winter Paralympic Games. In the case of tight time and heavy tasks, the sales staff of each outlet completed the transformation of the barrier-free environment efficiently.
In the outlets, in order to facilitate the disabled users to use mail, the halls have been re-arranged, the counters have been remodeled, the service space has been increased, a barrier-free reception window has been opened, and auxiliary equipment such as wheelchairs have been prepared for disabled users. Barrier-free guide signs to ensure that information is barrier-free. In the business handling area, a folding table is added to facilitate the filling of documents. A low-counter service desk and squatting service are set up for users who use wheelchairs, and small handwritten pieces of paper are specially prepared for deaf users or to communicate by typing on mobile phones, so as to facilitate understanding of their business processing needs.
Outside the outlets, barrier-free passages are set up at the exits of the halls, anti-skid pads are laid, and thresholds are cleared to facilitate the entry and exit of disabled users. Before opening every day, the sales staff will carefully clean the snow or foreign objects on the barrier-free passage, organize wipes from time to time to prevent water accumulation and freezing, and paste reflective warning strips on the edge of the ramp. When disabled users came to the outlet, the sales staff also took the initiative to go out to greet them and assist in pushing wheelchairs into the outlet.
In addition to hardware, all outlets of China Post are actively creating a warm and barrier-free humanistic environment. Each branch specially arranged service personnel to carry out service training and drills such as accessibility concepts, accessibility etiquette, communication skills, and characteristics of the main disabled customer groups to ensure that barrier-free facilities and barrier-free services complement each other.
Postal employees make service introductions
“Many disabled athletes come to the outlets in wheelchairs, and I will squat to provide services for them. It is inconvenient for them to pick up items in a wheelchair. I will carefully pay attention to their needs by their side and take the initiative to help. When speaking, speak at a fast pace. Try to slow down as much as possible so that they can hear more clearly.” At the temporary post office of the Beijing Winter Paralympic Village, salesperson Yang Chengjun summed up the essentials of serving disabled athletes. On March 8, when serving two wheelchair curling athletes from Slovakia, he took the initiative to recommend the stamp collection book of the wheelchair curling competition venue “Ice Cube”, and squatted and carefully showed them the special craftsmanship of stamps. Due to the inconvenience of movement, the stamp albums purchased by the two athletes might not be put into their carry-on bags. Yang Chengjun took the initiative to help them install them, and also sent the English version of the Winter Olympics Bulletin and China Daily, which were provided free of charge in the temporary post office. , The meticulous service has won continuous thanks from the two athletes.
With a comfortable and convenient barrier-free environment and a considerate humanistic environment, China Post’s high-standard barrier-free outlets provide users with disabilities with warm postal services.
Perfect humanized service
Special temporary services are provided for the flag-bearers of the opening ceremony, and the stamp products are introduced patiently and meticulously; exclusive personalized postcards are made for disabled users to leave good memories of the Winter Paralympics; traditional paper-cut picture frames are presented to foreign disabled athletes to let them understand Chinese culture… Bits and pieces of memory have condensed into a moving picture of the postal service of the Beijing Winter Paralympics.
In the temporary post office of the National Stadium, the staff provided temporary services for the eight flag-bearers of the Paralympic Games opening ceremony. A few days before the opening ceremony, the eight flag-bearers wanted to buy some souvenirs following a day of intense rehearsal. At that time, the temporary post office was in the transition period. After understanding the situation, the salesperson quickly selected the representative Winter Olympics stamp products and patiently introduced the knowledge of stamp products to them. In order to facilitate the flag-bearer to have a more intuitive understanding of stamp products, the salesperson prepared two sets of stamp products for the front and back display respectively when introducing the commemorative envelope and the stamp pack, and helped to read the stamp album. “They were very satisfied with the ten-minute special service and thanked us once more and once more. The flag-bearer also shot a video of himself and the mascots of the Winter Olympics and Paralympics in the same frame as the postcards, conveying this warmth and friendship.” Liu Rongwei, head of the temporary post office, said excitedly.
At the temporary post office of the Yanqing Winter Paralympic Village, Chinese alpine skiers Liang Jingyi, Zhang Mengqiu, Zhu Daqing, Zhang Wenjing, champion coaches Xie Anhui, and lead skater Yan Hanhan came specially to make the wonderful moments of the competition into exclusive personalized stamps and personalized stamps. Collection of postcards. With the propaganda slogan of “Leave the Most Beautiful Winter Olympics Memories”, the temporary post office of Yanqing Winter Paralympic Village has produced more than 3,000 personalized postcards and more than 2,700 personalized stamps from the opening of the Winter Olympic Village to the closing of the Winter Paralympic Games. “It is very meaningful to keep the wonderful moments of the game in the form of postcards or stamps, and you can also stamp your favorite commemorative stamps to send to relatives and friends.” Liu Qian, Secretary General of the National Alpine Ski Center, who recognized this postal service very much The training is actively promoted to the Winter Paralympic athletes.
Assist athletes in creating personalized stamps
At the newsstand in Zhangjiakou Winter Paralympic Village, salesperson Wang Jiayan specially purchased 22 traditional Chinese framed paper-cuts for athletes from all over the world. “Many athletes come to newsstands to borrow books to learn regarding Chinese culture. I think a small paper-cut can help them understand China more intuitively and feel the enthusiasm and warmth of the Chinese.” She knows the Chinese paper-cutting art, and many athletes say that the newsstand is their favorite place to visit in the Winter Paralympic Village.
At the temporary post office of the National Gymnasium, many disabled users came to buy commemorative stamps for the Winter Paralympic Games. The sales staff introduced several popular stamp products such as the first day cover of the Commemoration of the Opening of the 24th Winter Olympic Games and the stamp album of the Red Hot Winter Olympics in detail, and helped them to stamp commemorative stamps. A disabled user was full of praise for the staff’s service, and also brought back his memories of the 2008 Beijing Olympics: “At that time, I collected some commemorative stamps of the 2008 Beijing Olympics. The scene gave me a new understanding of the Winter Olympics stamp products, and I will treasure these stamp products with great commemorative significance. The service you provide is very thoughtful and considerate!”
With caring and considerate service and perfect warm-hearted details, China Post’s humanized service brings disabled athletes and spectators the warmth of home away from home.
Adhere to Guarantee with Heart and Love
From mid-to-late January to set up outlets and conduct trial operations, to serving the Beijing Winter Olympics in February, and then serving the Beijing Winter Paralympic Games in March, the service staff of China Post’s temporary post offices have been working hard for 2 consecutive months. Lantern Festival, “March 8th” Women’s Day and other festivals have given up gatherings with family and friends. Every staff member has multiple jobs, working more than ten hours a day, sticking to the guarantee until the last moment, to ensure that China Post Beijing 2022 The service guarantee work for the Winter Olympics and the Winter Paralympic Games has come to a successful conclusion.
The temporary post office of Zhangjiakou Winter Paralympic Village has ushered in the peak of receiving and sending mail since March 9, and the average daily number of parcels received and sent has increased from regarding 100 in the initial stage to more than 200. In order to prevent the backlog of mail, the mail transport vehicle was replaced by a 5-ton van from the original medium-sized van, and the 10 employees were changed from the previous “two shifts” to full staff. “Many athletes take large items such as snow sports equipment, wheelchairs, and competition suits to the outlet for delivery. Basically, they are more than 20 pounds, and some weigh more than 40 pounds. We also carefully use buffer films and anti-collision films when packing to ensure that Items are safe.” Zhang Yufei, a salesperson, said that the temporary post office of Zhangjiakou Winter Paralympic Village will continue to serve until the village is closed on March 16. “Although the work pressure and intensity are high, everyone has no complaints and encourages and supports each other. Individuals work together to achieve the goal and do the finishing touches.”
At the temporary post office of the main media center, as the Winter Paralympics draws to a close, journalists and various service support personnel from various countries have begun to withdraw from the venue one following another, and the pressure of parcel delivery and postal product sales has suddenly increased. At 7:30 a.m. on March 12, the temporary post office had not yet opened for business, and there was an early queue in front of the door. In the face of unprecedented pressure, all the staff of the temporary post office are in place to provide services, and the staff of the receiving and mailing group work continuously for 14 hours. A total of 628 EMS standard express parcels were received and sent throughout the day. “The more it gets to the last moment, the more we must tighten a string to ensure the successful completion of various service guarantees of China Post, and leave warm Olympic memories for every user at the last moment.” said Tian Zinan, a salesperson.
At the temporary post office of the InterContinental Hotel in Beichen, the sales of the Winter Paralympic postage products have been hot recently, and the sales of themed stamp albums and various commemorative envelopes have reached more than 500 sets per day. At the same time, as the officials and volunteers of the National Olympic Committees finished their work and left the hotel one following another, the mail export volume of the temporary post office increased, and the mail items were often bulky and heavy. To this end, the temporary post office has optimized the work plan. The four salespersons are divided into two groups. They are mainly engaged in postal product sales and mail receipt and delivery, and they can be supplemented to other positions at any time as needed. In order to save time and improve efficiency, salespersons eat as much as possible and work overtime at night. Add points to complete the sales, write-off and reconciliation of stamp products on the day and the export of mail envelopes. “In the post, the first thing that everyone thinks of is not themselves, but invariably put good service work first.” Wang Jing, the person in charge, said that in the closing stage, all employees rely on teamwork and self-sacrifice spirit to give top priority to Live under the enormous pressure to successfully complete various service tasks.
Postal employee assists user with postmarking
Spring is getting warmer, there is love without “obstruction”, this is the temperature of China, this is the temperature of the postal service. The 12 postal outlets that are united and dedicated have gathered to form the “Light of Postal Service”. With the enthusiasm and friendship of “one-to-one, caring”, the Paralympic values of “courage, determination, motivation and equality” have been promoted and practiced. The promise of “two Olympic Games, equally exciting”. According to statistics, during the Beijing Winter Paralympic Games, China Post’s 12 service outlets served a total of 24,000 person-times, delivered more than 20,000 parcels and express mail, and sold commemorative stamps, commemorative envelopes, stamp albums, stamp packs and other philatelic products. 90,000 volumes.
A little fire is not a little, light up the world; hearts and hands are connected, let love last forever!
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