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Page 1 to 2: Start pages | Page 3 to 5: List of authors | Page 7 to 10: Michel Louazel and Roland Ollivier – Introduction | Page 13 to 14: Michel Louazel – Introduction | Page 15 to 48: Gaëlle Chesnais, Céline Vigné and Michel Louazel – Chapter 1. Regulation of hospital, social and medico-social provision | Page 49 to 76: François-Xavier Schweyer and Rémy Bataillon – Chapter 2. Primary care | Page 77 to 99: Hélène Croguennec-Le Saout, Anne Girault and Luc Renard – Chapter 3. Financing establishments and services | Page 101 to 128: Catherine Keller, Michel Louazel and Gaëlle Chesnais – Chapter 4. Territorial hospital and medico-social cooperation | Page 129 to 146: François-Xavier Schweyer – Chapter 5. Sociology of professions in the health and social field | Page 149 to 150: Michel Louazel – Introduction | Page 151 to 184: Michel Louazel and Gaëlle Chesnais – Chapter 6. Strategic management of hospital and medico-social establishments | Page 185 to 218: Philippe Marin and Catherine Keller – Chapter 7. The organization of governance in public health establishments | Page 219 to 238: Christelle Routelous and Frédérique Quidu – Chapter 8. Elements of understanding around the issues of loyalty of nursing staff | Page 239 to 259: Marie-Aline Bloch, Anne Girault, Alexandre Berkesse and Rémy Bataillon – Chapter 9. Management serving the user journey | Page 263 to 264: Roland Ollivier – Introduction | Page 265 to 295: Yann Dubois – Chapter 10. Human resources management | Page 297 to 345: Jean-Marc Le Roux, Gérard de Daran, Claude Anne Doussot-Laynaud, Anne-Laure Nozahic-Péan and Xénia Orhan – Chapter 11. The budgetary and financial mechanisms and management of health, social and medical establishments social | Page 347 to 373: Olivier Gérolimon – Chapter 12. Management of public purchasing in health | Page 375 to 399: Jacques Orvain – Chapter 13. Management through quality | Page 403 to 404: Roland Ollivier – Introduction | Page 405 to 426: Jacques Orvain – Chapter 14. The paradoxes of healthcare production: innovation, security and specialization | Page 427 to 449: Vannessa Fage-Moreel, Florian Taysse and Anne-Laure Schardt-Riquet – Chapter 15. The profession of HRD: a (r)evolution? | Page 451 to 478: Roland Ollivier – Chapter 16. Management control and performance measurement | Page 479 to 499: Bertrand Parent – Chapter 17. Dare to communicate: to finally get out of the crisis… | Page 501 to 510: Glossary | Page 511 to 515: List of acronyms | Pages 517 to 520: Index | Page 521 to 528: End pages.
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