Some Nequi clients are complaining because their top-ups are disappearing following uploading the money by correspondent Bancolombia. Pay the Afinia and Air-e energy bill with Nequi.
The ‘theft’ is evident and reflected in the Nequi application. “Bancolombia correspondent top-up adjustment”, is the message that appears in the application following recharging.
Bancolombia correspondent top-up adjustment
“Messrs. Nequi stole this money from me that they consigned to me on July 28. What do I have to do to get it back? It appears debited to me as an “adjustment” I need it to pay for food and EPS for my children and I need it now”affirmed the client of the neobank Matilde.
It is not the first time that this situation has happened among Nequi clients when they recharge through Bancolombia correspondents.
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Although Nequi has escalated these cases to the customer service staff when these discounts are presented in the App, the answers are not clear.
Pluralidad Z communicated with the Nequi neobank and they told us that they will soon be giving us an answer that we will be sharing just below this paragraph.
Meanwhile, some Nequi clients continue to report that movements made without them making said transactions appear.
“This movement appears in my account without me doing it and I don’t understand why they debited that from my account”said a customer.
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