DELAY within the departure of hajj pilgrims by Garuda Indonesia occurred once more within the early section of the return of wave I hajj pilgrims. Pilgrims in flight group 2 of Kualanamu Embarkation (KNO-02) skilled a flight delay of greater than 5 hours.
This disenchanted the Indonesian Hajj pilgrims as a result of that they had already departed from the resort within the morning. Director of Home Hajj Providers Saiful Mujab requested Garuda Indonesia to be extra accountable {and professional}.
“Lengthy delays like this are very disappointing for Indonesian Hajj pilgrims. Furthermore, they have been additionally drained following touring from Mecca to Medina. After we arrived on the airport there was an extended delay. “I hope that Garuda Indonesia might be extra skilled, accountable, and that this incident is not going to occur once more,” stated Saiful Mujab in Medina, Monday (24/6).
KNO-02 was initially scheduled to fly from Amir Muhammad bin Abdul Aziz Airport (AMAA) Madinah at 11.20 WAS (Saudi Arabia time). The congregation departed from the resort in Medina at 05.20 WAS. Congregants are given breakfast upon departure from the resort.
At 05.48 WAS, the Hajj Organizing Officer (PPIH) acquired written info that there was a change within the KNO-02 flight schedule to 13.45 WAS. It did not cease there, following a while, PPIH once more acquired written details regarding modifications to the KNO-02 schedule to fifteen.45 WAS. The airplane lastly flew at 16.33 WAS.
“If calculated, the delay in departure occurred from 11.20 to 16.33 WAS. There was a delay of 5 hours and 13 minutes. “Garuda Indonesia doesn’t present any compensation to Hajj pilgrims,” defined Saiful Mujab.
Additionally learn: Many Issues in Hajj Pilgrim Flights, Ministry of Faith: Garuda Administration Failed
Saiful added that Garuda Indonesia reasoned that the primary delay was as a result of a flight ban because of the extreme temperature on the runway at Madinah Airport. Whereas the explanation for the second delay was as a result of checking the airplane’s physique which was dented when touchdown in Madinah.
“Details regarding modifications to the schedule was delivered late. The schedule modifications have been conveyed in two notifications, giving the impression that Garuda was delaying time to keep away from compensation. “And there’s no official apology from Garuda for this lengthy delay,” stated Saiful Mujab.
(Z-9)
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