2023-10-19 06:27:02
Customers in China have complained that store clerks feel that being called “auntie” makes them look older, so they deliberately ignore them. (Photo/Haidilao Weibo)
Haidilao, which has always been known for its good service attitude, recently followed the incident where a clerk refused to celebrate the birthday of a cotton doll. On the 17th, a Chinese netizen released a video pointing out that in April 2022, she went to Haidilao to dine and called a certain clerk twice. “Auntie” was ignored by the other party, which led to a dispute with the clerk. Haidilao responded on the 18th that it had not received any complaints and would verify the information with the relevant person in charge.
A few days ago, a Chinese citizen brought a cotton doll to Haidilao for a meal and asked the clerk to celebrate the birthday of the doll, but was refused. This matter caused heated discussion on the Internet. On the 17th, another netizen from Hangzhou, Zhejiang, Xiao Lin (pseudonym) posted a video saying that the recent doll incident reminded her that in April 2022, when she was 14 years old, she went to Haidilao to dine with her relatives and friends, and called a 30-year-old clerk ” “Auntie” twice, but to my surprise, I was ignored both times.
Xiao Lin said that they ordered a portion of lo mein at that time. They were almost finished with the hot pot, but the lo mein hadn’t been served yet, so they wanted to ask the clerk to hurry up. She first called “Hello” and “Waiter”, but the other party didn’t respond. She reflected on whether this was too rude, so she chose to call her “Auntie” instead. She called her twice, but was criticized by the other party. “Whether you call me eldest sister or a waiter, if you call me aunt, it makes me look very old.” “I won’t be your aunt.”
Xiao Lin unjustly said that she believed that aunt was an honorific title, and it was polite to call a woman who looked different in age from her as aunt when she was not sure of the other person’s age. Xiao Lin was made angry because of this incident and believed that Haidilao’s service attitude needed to be improved. The mainland media called Haidilao on the 18th to inquire regarding the matter. The Overcoming personnel said that they had not received the complaint and would verify the information with the relevant responsible personnel.
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