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Page 1 to 5: Start pages | Page 7 to 9: Frédéric Bonneton – Preface | Page 11 to 13: Christophe Caupenne – Preamble | Page 15 to 17: Christophe Caupenne – Introduction | Page 19 to 59: Christophe Caupenne – Chapter 1. The stages of a negotiation | Page 61 to 107: Christophe Caupenne – Chapter 2. Some essentials during a complex negotiation | Page 109 to 144: Christophe Caupenne – Chapter 3. Managing emotions | Page 145 to 171: Christophe Caupenne – Chapter 4. The small toolbox for daily strategic negotiation | Page 173 to 177: Christophe Caupenne – Conclusion | Page 179 to 186: Notes | Page 187 to 189: Bibliography | Page 191 to 192: End pages.
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