2023-05-10 20:23:43
Vienna (OTS) – Customers of Zürich Versicherungs-Aktiengesellschaft (Zurich) attest to “very good customer orientation”. The company has once once more been awarded “SILVER” in the insurance category at the Recommender Awards.
“Customers have high expectations of service and customer orientation. I am therefore particularly pleased that we are once more winners of the Recommender and that our customers confirm that we have a very good customer orientation on this path,” says Andrea Stürmer, MSc MPA, Chairwoman of the Board of Zurich.
Thirteenth award from the Recommender
Every year, the Financial Marketing Association of Austria awards those insurance companies and banks that are particularly customer-oriented. CEO Andrea Stürmer accepted the award for Zurich at the gala evening on Wednesday. Striker: “I would like to thank our customers for their trust and for the award. For the 13th time in a row, Zurich has placed top in the Recommender Awards. I accept this award with great pleasure and on behalf of all Zurich colleagues who are there for our customers every day. We see the award as a mandate to further improve service and customer orientation.”
Regular measurement of customer satisfaction
Zurich places a special focus on the customer experience. To this end, customers are asked regarding their experiences with Zurich at various contact points. The results are shared company-wide and serve as the basis for optimizing the customer experience. In addition to continuously measuring customer satisfaction, Zurich relies on ongoing improvement measures and employee training. As a result, customer satisfaction reached a new record high in 2022, which is confirmed by the Recommender Award.
About the recommender
The recommender was born in 2007 Financial Marketing Association Austria (FMVÖ) and since then has been measuring the willingness of customers to recommend Austrian banks, building societies and insurance companies every year.
About Zurich
Zürich Versicherungs-Aktiengesellschaft is one of Austria’s leading insurance companies in the area of property-casualty and life insurance. 1,300 employees look following 755,000 customers in all federal states. Social responsibility, sustainability as well as diversity and inclusion are among the core values of the company. Zurich Austria has received numerous awards and carries the Zurich brand and the direct brand Zurich Connect.
Information regarding the Zurich Group can be found here.
Questions & contact:
Zurich insurance company
corporate communications
presse@at.zurich.com
Phone: (01) 501 25 – 1456
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