2023-11-17 13:30:46
On the morning of the 17th, when a failure occurred in the administrative computer network of local governments across the country, a network failure notice was posted on an unmanned civil service issuer in the general civil service office of a district office in Seoul. yunhap news
Document issuance services at local government complaint counters nationwide and the government internet complaint document site were suspended all day on the 17th. The Ministry of Public Administration and Security explained that it was due to an operating error in the internal administrative computer network. Citizens who tried to obtain civil documents such as resident registration and abstracts for real estate and finance-related matters experienced extreme inconvenience and confusion. The Ministry of Public Administration and Security, the responsible ministry, issued a press release shortly following 6 p.m., the closing time for public office civil service complaints, saying, “We will take measures such as extending the payment deadline to avoid being disadvantaged due to communication failures.” The Ministry of Public Administration and Security said on the 17th, “Issuance of civil documents has stopped due to an error in the ‘Sidosaeol Administrative System,’ an administrative computer network used by public officials to process civil complaints.” “The National Information Resources Agency, which manages the certification system, is responsible for determining the exact cause and solution.” “We are looking for a solution,” he said. The ‘Sido Saeol Administrative System’, an administrative computer network, is a closed administrative computer network used by all local governments across the country, and public officials access this system to issue various civil documents. The impact of the administrative system failure also affected ‘Government 24,’ a website that can issue online civil documents. An official from the Ministry of Public Administration and Security explained, “Even when trying to obtain documents from outside via the internet, applicants must go through an identity authentication process and connect to the government network. However, since the government network itself is not working, internet issuance is not possible.” Government 24, which had been experiencing connection delays throughout the morning, stopped its service at 1:55 p.m., rendering both the government’s online and offline civil document issuance services ‘unusable’. The internet registry office operated by the court also posted a notice on this day, saying, “Due to a failure of the administrative information common use system, some services at the internet registry office are intermittently unavailable.” Citizens who tried to obtain civil documents might not hide their frustration as both online and offline services were suspended. Park Seo-hee (26), an office worker who visited the community center in Jingwan-dong, Eunpyeong-gu, Seoul around 3 p.m., said, “You must file a move-in report for it to take effect (e.g. right to move in, etc.), so you must do so today. “If I don’t do it today, I might be at a disadvantage, so I’ll keep waiting,” he said. Jeon Hong-pil (60), who has been staying near the community center since the morning, said, “We are doing construction in Hannam-dong, and in order to obtain permission, we must submit a certificate of seal impression to the district office. I came early in the morning, but they said they mightn’t issue it, so I waited for 2 hours. “Even though I came following lunch, they said no,” he said, feeling frustrated. Some people were in trouble because they might not obtain a copy of their family’s resident registration required for the cremation process. Mr. Lee (56), who visited the community center due to the issue of her husband’s cremation, said, “The cremation is on Sunday morning, so there is no other way than today.” “I am scared that I will ruin the final path of the dead,” he said. Mr. Lee made a request to create a temporary document and stamp it, but was unable to achieve his goal. At a used car sales complex in Guro-gu, Seoul, transactions were disrupted because the seal certificate required to transfer vehicle ownership was not issued. Mr. A, the CEO of a used car company, said, “I have been in the used car business for 10 years, and this is the first time something like this has happened. “I don’t understand why the computer network of Korea, a developed country in Haiti, is suddenly paralyzed,” he said. The Ministry of Public Administration and Security issued a press release at 5:39 p.m. on this day, saying, “To avoid disadvantages due to communication failures, the payment deadline for public complaints such as payments and reports processed at community centers will be extended until the failure is recovered, and the confirmed date, etc. will be processed immediately. “Civil complaints that need to be processed will be processed retroactively following being received by hand at the civil affairs office,” he said. Reporters Bae Hyeon-jeong, Son Ji-min, Kim Ga-yoon, and Ko Gyeong-ju [email protected]
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