2024-01-12 06:00:00
This will also interest you
Sometimes it happens that you try to access certain websites, but your box refuses to connect you to the network. There can be many reasons for a slow connection. Your internet box, your telephone line or even the devices you use (computer, mobile device, etc.) may be the cause of the problem. So before contacting your Internet Service Provider (ISP), certain good reflexes should be considered in the event of a loss or slow connection to determine the real causes of the problem.
The best internet boxes of the moment:
Restart your Internet box
If your Internet connection is slow, unstable or non-existent, the first instinct to have is to reset your Internet box. Just turn it off and turn it back on a few minutes later. To do this, either unplug the wall outlet from your Internet modem, hold down the “Power” button for a few seconds, or put the button on your equipment in the “OFF” position.
Check the lights and connections of your Internet box
A cable in poor condition or poorly connected can cause slowness/loss of connection. If you have an Internet connection problem, take a look at the connections. Make sure each cable is correctly plugged into its location. Check the indicator lights, if the “Internet Access” light on your box flashes (or is off), this means that a cable is incorrectly placed.
If the problem persists and the “Internet Access” light on the box is still off (or flashing red), this is a bad sign. In this case, contact the customer service of your Internet service provider to check the origin of the problem (suspension of the Internet line due to late payment, network incidents, etc.).
On the other hand, if the indicator lights up correctly, you must carry out other checks to identify the origin of the problem. If you are connected to the Internet only via the Wifi network, test your connection with an Ethernet cable. If it works correctly, proceed to check the settings of your WiFi connection.
Try connecting with different devices
The other reflex to adopt if your connection is really slow is to test your internet access with different equipment. Try connecting to the WiFi network with two different devices; a computer and a mobile device for example.
In case neither of the two devices are connected to the network, it means that your Internet connection or your modem is causing the problem.
To resolve the problem and restore your Internet connection, contact the technical service of your ISP to establish a diagnosis of your failure.
On the other hand, if one of the two devices (PC or mobile device) works and not the other, this implies that the problem comes from this device and not from your line or your modem.
Test your Internet connection on different websites
Another way to identify the source of your Internet connection malfunction is to test your web access on different sites. If the problem is with your modem, you will experience slow internet speed on several websites.
In this case, it is advisable to contact your ISP’s customer service to resolve the network outage.
However, if the slowness is felt on only one website, this implies that the problem comes from the website you are visiting.
It’s good to know that you can test the speed of your Internet connection by performing a free speed test. In a few seconds, you will have an idea of the downstream speed and the upstream speed of your connection, as well as the latency time (reaction time of your internet access).
Contact your ISP customer service
If your Internet connection is still slow or you still cannot connect to the Internet, contact your ISP’s customer service. The customer advisor you will have on the phone will need to carry out a diagnosis of your line and your equipment in order to identify the origin of this technical malfunction.
The connection malfunction could simply be due to a temporary internet outage or maintenance work on your area. The customer advisor will inform you how long it will take to resolve this issue.
It is also possible to contact your operator’s technical service via the “Assistance” section available on your ISP’s website. Numerous online tools are at your disposal to allow you to independently diagnose your breakdown. Internet service providers also provide numerous online advice sheets and operating instructions to answer your questions.
What to do if the Internet network problem persists?
If the internet malfunction persists, your ISP will probably offer you a temporary solution.
Some operators (Bouygues, Free, Orange and SFR for example) offer their customers backup connections in the form of a 4G key or a small envelope of data for their phones to prevent them from finding themselves without WiFi access for a while. that the fault is resolved.
Bouygues Telecom, for example, offers its subscribers Bbox offers with 200 Gigabytes of 4G, via the “guaranteed internet” service. Orange also offers 200 GB of mobile internet free monthly for 2 months, via the “24 hour guaranteed” service. As for SFR, it offers a 4G key with 30 Giga via the SFR Premium offer or a loaner SFR Pocket Box (on request from assistance). A Free Backup 4G+ box is offered by Free as part of the Free Proxi service.
If, despite all your efforts, your connection problem persists, your operator may offer to replace your Internet box.
However, if your operator does not provide you with a stable connection and you are not under commitment, it is better to look elsewhere. You can simply change your ISP and take advantage of other excellent offers available in the market.
If you are under a contract, you can request termination without charge, under the pretext of your operator’s inability to provide you with a stable connection as stipulated in the contract.
In short, adopting the right reflexes when dealing with Internet connection problems can greatly facilitate the resolution of these frustrating situations. Whether you are a fiber optic user, WiFi, or a mobile connection via operators such as SFR, Bouygues, Free or others, the key lies in a methodical approach. When the computer shows signs of malfunction, it is a good idea to check your network card settings and ensure that cables and connections are installed correctly.
When in doubt, don’t underestimate the power of the “click to solve” option that operating systems often offer. Ultimately, whether for wired or wireless technologies, remaining patient and astute is the key to effectively overcoming connection problems and fully enjoying the benefits offered by modern telecommunications services.
Access the internet box price comparison
1705192674
#Good #reflexes #case #internet #connection #problems