2023-05-30 15:51:59
Global Message Services (GMS), a trusted provider of communications services to enterprises and mobile operators worldwide, has been ranked – for the second consecutive year – as a Tier 1 SMS firewall vendor in the Global Message Vendors Benchmarking study. ROCCO SMS Firewall.
This year, GMS topped the Tier 1 rankings with six other companies, achieving an overall score of 4.53 out of 5. It received maximum points in several key performance indicators, including reliability, customer service, technical expertise , transparency and knowledge of the sector. Additionally, GMS achieved a Net Promoter Score of 93 – the best among all entrants.
For the 2023 edition of this annual study, ROCCO Research collected feedback from 239 mobile network operators across 136 countries.
Around 46% of vendors participating in the survey reported experiencing an increase in SMS attacks. The study also confirmed that despite advances in artificial intelligence (AI), the human element remains critical to SMS firewall protection.
Charles Upchurch, CEO of GMS, said: “Even with increasingly sophisticated firewall management tools, human expertise remains essential for comprehensive SMS firewall protection. With a deep understanding of the challenges faced by operators, our team is able to apply global insights to deliver tailored solutions for optimal outcomes. Leading the Level 1 ranking in this year’s study is recognition of the work we do with our customers in mind.”
For more details regarding the report, click here.
About GMS
Global Message Services (GMS) is the trusted communications service provider for enterprises and mobile operators worldwide.
GMS’ CPaaS solution enables brands to unify multi-channel communications with customers through a single API and self-service platform. Complementing this is an AI-driven chatbot and CCaaS platform that enables brands to create engaging, two-way, 24/7 communication across any touchpoint, significantly improving the customer experience.
A valued partner to mobile network operators, GMS enhances their messaging business and protects revenue by optimizing A2P, P2P and P2A traffic exchange, while preventing SMS and voice fraud.
Founded in 2006, GMS is an industry leader and ambassador for secure, legitimate and transparent messaging. The company’s headquarters are in Baar (Switzerland), with offices worldwide.
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Contact:
And Walsh
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Source: BUSINESS WIRE
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