Gigabyte RTX 3000 & 4000 cards break, company denies return requests

2023-06-12 08:46:56

Gigabyte’s RTX 3000 and RTX 4000 graphics cards are facing widespread incidents of PCB cracking, as noted by popular tech YouTuber Louis Rossmann.

Gigabyte RTX 3000 and RTX 4000 graphics card cracking incident reported by multiple users, PCIe lanes damaged according to feedback

The incident was encountered by several Gigabyte RTX 4000 & RTX 3000 graphics card users who contacted Louis to raise their voices regarding this issue.

According to the images shared, it can be seen that Gigabyte graphics cards have a malfunction in their PCB design, resulting in cracks in a specific area. The cracks somehow damage the PCIe lanes inside the graphics card, preventing data transfer and ultimately leading to an unusable graphics card.

Several people affected by this issue have tried to be heard at Gigabyte and, ironically, their RMA request has been denied. Gigabyte isn’t addressing the issue because it’s physical damage, which the company doesn’t account for.

You can see a red arrow sticker in the images below, which Gigabyte highlights to indicate where the cracks are. Several users sell these graphics cards with red arrow stickers on eBay to avoid returns.

The PCB cracking issue with these RTX 3000 & RTX 4000 series is something the company should address, given that it is vendor-limited. The case has been highlighted on several forums, and we hope that Gigabyte will do everything possible to manage affected users.

On this subject, professionals have compiled a guide to repair the cracks. Since the damage is in the PCIe lanes, it is possible to repair your Gigabyte RTX 4000 & RTX 3000 graphics card through steps that require professional tools. We advise you not to try to repair it yourself, but to seek professional help. If, however, you have no other solutions and you feel like an experienced handyman, here is the simplified guide below.

Guide to repairing a damaged Gigabyte 30 or 40 series graphics card

If you have a damaged Gigabyte 30 or 40 series graphics card, it is possible to repair it with the right tools and careful handling. Here is a brief step-by-step guide:

1. Clean the PCB: Use isopropyl alcohol to clean the board and remove any dirt or residue. Be sure to work in a well-lit area and consider using a microscope for better visibility.
2. Dremel the layers: Use a portable rotary tool with a diamond tip to carefully remove the layers from the PCB. Start at the edge and work towards the center. Keep the PCB moistened with water to avoid damage.
3. Tin the tracks: Use a small soldering iron with a 0.15mm or smaller tip to gently tin the exposed tracks. Apply adhesive flux to ensure good solder flow and aid in the tinning process.
4. Connect the tracks: Use enameled wire to reconnect the tracks. Place one end of the wire on the tinned track and solder it in place. Repeat the process on the other side of the crack.
5. Inspect and test: Carefully inspect your work and ensure that any damaged leads are properly reconnected. Use a multimeter to check the integrity of the repaired leads and associated circuits.

If the card still does not work properly, it is best to seek professional help. Repairing a graphics card requires precision and expertise, and professional intervention may be required.

Remember that repairing a graphics card can be complex, so it’s important to proceed with caution. If you are unsure of your skills, it is advisable to consult a professional.

Here are also two videos that address the cracks of the RTX 3000 and 4000 Gigabyte graphics cards:

Sources : VideoCardz, WCCF Tech

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