2023-11-28 18:29:51
Better Business Bureau (BBB) rating: A+
BBB complaints in the past three years: 2,080
2021 J.D. Power customer satisfaction index: 881 / 1,000
Geico has a relatively low volume of complaints for an insurer of its size with fewer than 2,100 complaints on the BBB in the past three years. Geico takes the time to address each complaint as well.
Geico has a slightly above-average complaint index score with the National Association of Insurance Commissioners (NAIC). An NAIC complaint index is a measure of the number of complaints an insurer receives relative to its market share. Geico (NAIC number 14139) has an NAIC complaint index of 1.04, which indicates it receives 1.04 times the average number of complaints for an insurer of its size.
Positive Geico Insurance Reviews
Positive Geico reviews regarding the claims process mention speedy resolution and reliable customer service.
“I’ve been in an accident and the claims process was super easy, my rates didn’t go up due to my first accident, rental was quick, everything went smoothly and I look forward to continuing my business with Geico.”
– Ethan R. via BBB
“From the time [my car] was hit to receiving the payout was less than 30 days and the accident happened in Canada. […] I have never had to wait more than 48 hrs for a response from Geico.”
– Carey H. via BBB
“My son had to file [a] claim and they were perfect, I might not have asked for better service.”
– Isha L. via BBB
Negative Geico Insurance Reviews
Not everyone is happy with Geico claims service. Though complaints are relatively rare, some customers have experienced long wait times for claims resolution.
“Instead of considering our truck a total loss they are attempting to repair it. The caveat is that the new frame is on a manufacturer backorder for 2+ months and we’re being told it might be 4-6 months before we get our truck back. In the meantime we’re required to pay the loan and insurance premium each month totaling $1100/month with no vehicle to drive.”
– Jacquelyn C. via BBB
“I had the worst experience ever with a claim in which one of their policyholders was at fault for an accident in which I was involved. I was shuffled around for 3 weeks to finally be told that they might not pay my claim. I had a police report and supporting photos.”
– Deborah W. via BBB
Overall, Geico insurance reviews indicate a reliable company that will honor claims obligations in a quick manner. With any company of Geico’s size, not everything runs perfectly, though most customers can expect speedy claims resolution.
Is Geico Customer Service Good?
Geico offers excellent customer service. In many cases, claims are resolved quickly and several Geico insurance reviews praise the company for its fast payout process. However, as a large company, there are bound to be some issues. Some Geico customers have reported lower claims satisfaction, citing a slow process and difficulty receiving payouts.
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