Free is over: Zalando, H&M and Zara add fees to their customers

It’s the end of an era. For consumers addicted to online shopping, a carefree period is coming to an end. They were accustomed to returning clothes and shoes ordered too much free of charge. It is now over. Suddenly, giants such as Zalando, H & M or Zara have just decided to impose restrictions on the return of parcels. These measures, which also apply in Switzerland, should significantly change consumer behavior.