Canal+ has launched investigations to find out why Tuesday evening was catastrophic for its subscribers who wanted to watch PSG-Juventus. And the operator will compensate those who have been impacted.
100,000? 200,000? On Wednesday, officials at the encrypted channel don’t know exactly how many subscribers have been affected by the huge Champions League opener glitch, but they don’t deny the serious problem their customers are having. Confiding in Agence France Presse, Franck Cadoret, ddeputy general manager of the Canal+ group in charge of Canal+ France, admitted that the success of the PSG-Juventus poster had been underestimated and that this mistake was not going to happen once more, especially for the OM-Tottenham meeting on Wednesday where the audience will also be large for the return of Olympique de Marseille to C1.
Canal + sorry for its subscribers
✌️ – ????
The score is almost fair! #PSGJUV ????@PaulTchoukriel @ByeHabib pic.twitter.com/weqpwGm6jv
— CANAL+ Foot (@CanalplusFoot) September 6, 2022
« On behalf of Canal+, I apologize to customers who were unable to see the match (…) There is a capacity problem when there are many customers connecting, but we do not rule out either no longer a possibility of malicious intent because our servers are sized. At this stage, it is a little premature to be able to give the exact cause, we are investigating “Explains the leader of the channel who recognizes that more than 100,000 subscribers have been impacted by this serious malfunction. And Franck Cadoret to recognize that on the side of Canal+ we were going to do to subscribers ” the appropriate commercial gestures according to their offer “. It remains to be seen what this gesture will be and above all to what extent the encrypted channel, which has been piling up the worries for a few days, will have succeeded in settling them all.