2023-09-13 09:35:18
The low-cost airline is changing its commercial policy for travelers who wish to postpone their trip to Morocco or change destination.
Following the earthquake in Morocco, airlines were asked to be as flexible as possible for those who had booked a ticket for an upcoming trip to the country. Most of them played the game by offering changes to the departure date or destination at no cost.
But for certain low-cost airlines, the flexibility requested did not meet customer expectations. Ryanair and Transavia (a subsidiary of Air France) were particularly highlighted on social networks.
The Air France subsidiary is criticized for having limited the possibility of changing dates free of charge for departures until September 16 and for charging for a change of destination.
Putting their “purely economic reflexes aside”
Faced with pressure, the company backtracked and indicated this Wednesday, September 13 that it had changed its commercial policy “with the possibility of a voucher from now on. For any flight from September 9 to 16: postponement without charge but with price readjustment until March 31, 2024 or possibility of a voucher, valid for 1 year (non-nominative, non-restrictive on routes, destinations)”.
The limitations imposed by certain companies not only irritate customers but also tourism stakeholders.
“Proposing postponements accompanied by constraints both in duration and in their terms appears very petty. And all the more so since you offer the world as a playground to our customers all year round! Couldn’t we all collectively be united in our arrangements by offering realistic and unlimited conditions?”, wonders René-Marc Chikli, president of Seto, the tour operators’ union.
He underlines that it is a question for companies and tour operators of putting their “particular interests and their purely economic reflexes aside during the time of relief and with respect for local populations” and avoiding putting customers “in uncomfortable positions of voyeurism in the face of drama.
Olivier Chicheportiche Journalist BFM Business
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