The Ministry of Improvement did impose administrative fines of 305,000 euros on three mortgage and credit score claims administration corporations, following an audit performed by the Basic Directorate of Market and Client Safety (GDAPC) of the Basic Secretariat of Commerce (GGE), following complaints it obtained.
Particularly, a tremendous of 65,000 euros was imposed on doValue Greece AED.A.D.P., in software of paragraph 1 of article 10 of Regulation 3758/09, for the next causes:
- Informing debtors by representatives of the corporate in regards to the existence of an overdue debt, the place both the borrower paid the installments of his mortgage frequently or he had been topic to the provisions of Regulation 3869/2010 by complying with the court docket regulation.
- Unfair and deceptive follow by firm consultant. Demonstrated offensive conduct by utilizing offensive expressions towards a debtor when informing him of the existence of an overdue debt.
A tremendous of 60,000 euros to QQuant Grasp Servicer Sole Proprietorship. In software of Article 13a of Regulation 2251/1994, for unfair industrial practices, an unjustified delay within the processing of the borrower’s request regarding the sending of a dosage was discovered and affirmation of funds within the framework of regulation pursuant to court docket determination of Regulation 3869/2010.
A tremendous of 90,000 euros was imposed on QQuant Grasp Servicer Sole Proprietorship A.E.D.A.D.P. Pursuant to Article 13a of Regulation 2251/1994, the corporate’s non-response to debtors’ requests relating to the sending of a dosage type and repair account quantity for the fee of the quantities stipulated by the court docket regulation was discovered to be unfair industrial practices.
A tremendous of 90,000 euros was imposed on Cepal Hellas AED.A.D.P., pursuant to Article 13a of Regulation 2251/1994, for unfair industrial practices. Particularly, it was discovered:
- Non-response of the corporate to quite a few digital messages on behalf of the debtor in an effort to settle his debt
- Unreasonable delay of the corporate to reply inside an inexpensive time within the try to settle overdue money owed of debtors.
- Unjustified delay within the processing of debtors’ requests for the granting of fee confirmations and repair account numbers for his or her loans.
- Issue in speaking between debtors and the corporate within the context of managing their money owed.
In response to newsit, the Ministry of Improvement conducts intensive checks to make sure compliance with the laws that regulates the operation of debt assortment corporations, and conduct that violates it’s not acceptable. From September 2023 till right this moment, fines totaling 1,825,000 euros have been imposed.
The Minister of Improvement, Kostas Skrekasacknowledged:
“Our authorities is set to make sure that debt collectors function lawfully, responsibly and ethically. Unfair practices and behaviors that offend residents can’t be accepted. Our efforts to strengthen the patron safety framework and make sure the clean operation of the market proceed unabated.”
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