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Metro Chile
This Wednesday night, a fiber optic cutting affects more than 6 thousand VTR users in the western sector of the Metropolitan region.
The fact was announced by the Undersecretary of Telecommunications, Subtelthrough their social networks, detailing that The incident affects around 6,600 users of the company’s fixed services.
????#SubtelInforma| @VTRChile reports fiber optic cut that affects the fixed services of the communes of #Central Station Y #LoPrado. The situation affects regarding 6,600 users. The company works on the replacement of services. pic.twitter.com/PzAojMYDCz
— Undersecretary of Telecommunications (@subtel_chile) April 7, 2022
Also, the agency stated that He asked VTR for background on what happened and reiterated that consumers “have the right to a discount on their monthly rate for any service interruption that exceeds 6 hours in a day or 12 continuous/discontinuous hours in a month.”
➡️Los consumers are entitled to a discount on their monthly rate for any interruption of a service that exceeds 6 hours in a day or 12 continuous / discontinuous hours in a month.
— Undersecretary of Telecommunications (@subtel_chile) April 7, 2022
At the moment, the company has not referred to this situation, nor have they mentioned service replacement deadlines.
