Through their social networks, the organizers of the Jamming festival published a statement in which they explained the process that must be followed to request a refund of your money, as well as other replacement options, following the cancellation of the event that was scheduled to take place during this festive bridge in Ibagué (Tolima).
In the letter, the company Buena Vibra Eventos EU indicated that people can change their ticket to attend any of the private events offered by that company, among which the presentation of Vicentico stands outalso a vocalist for Fabulosos Cadillacs, who will perform in the Colombian capital on May 21 at the Royal Center Theater.
They also have the option to go to the Enanitos Verdes concert that will take place on the same stage on October 1, event that also had to be rescheduled in 2020 as a result of the new coronavirus sars-cov-2 pandemic.
In that event company They informed that they might also change the tickets for other events that will take place during this year and that they will be announced soon.
already as for the return of the money, they indicated that they will be governed by article 5 of decree 818 of June 4, 2020 in terms of deadlines they set for monetary return.
“To confirm the decision, the client must write an email to info@jamming.com.co sending all their data (full name, identity document, city, telephone number, photo of the ticket, value and payment method used for the purchase) and state the decision that has been ultimately chosen, “they pointed out in the statement.
Finally, they indicated that the maximum term to send that information was March 30, as well as reiterating that due to the massive cancellation of the artists that were going to present themselves, it motivated the festival not to take place.
Superindustry announces that it will open an investigation
The Superintendence of Industry and Commerce announced this Friday that it will open an administrative investigation once morest the organizers of the Jamming Festival 2022 for non-compliance with instructions by not submitting information required by the entity.
This decision is known hours following the organizers of the event canceled one day before the doors of the stage opened in the Hawaii Beach Recreational Park in the capital of Tolima, which generated hundreds of complaints once morest the organizers by citizens from different parts of the country, and even foreigners.
“On the occasion of the information requirements made to the company ‘Buena Vista Eventos EU’, The Superindustry will open an administrative investigation for non-compliance with instructions by not presenting the required information since March 11 of this year, as well as for not attending, or attending the work table urgently convened by this authority for March 14 causing harm to consumers”, indicated the entity.
The announcement also corresponds to the request of the authority that sought to prevent possible damages once morest those attending this concert. by some the changes that the organizers had announced in front of the event, in which days before the total cancellation, which in fact was known by the Mayor’s Office of Ibagué, and not directly by the organizers, it was rumored that it was not going to take place.
Also, he requested verify the legal consequences by announcing the cancellation of this event one day before its developmentwith the purpose of determining if there was a violation of the legal assumptions of consumer protection, while asked to issue requirements to the company ‘Operaciones y Servicios Turísticos SAS’ who are the owners of the park where the concert was going to take place, as well as to the Ibagué Mayor’s Office.
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