The digitization of PPA in business and customer service makes it easy for customers to look up contract information and monthly electricity bills on the Website, look up other information when necessary through electronic applications, monitor the process of implementing the PPA as well as the process of resolving their own service requests. That brings a lot of convenience, experience, and customer satisfaction.
In addition, practical benefits from the digitization of PPA for Electricity are simplification of administrative procedures, improving efficiency in storing and managing customer records, making it easier for Electricity employees to look up information, especially create data sources that can be exploited and analyzed on CMIS customer information management software, which is convenient in checking and managing customers. Following that trend, EVNHANOI has directed Power Companies to concentrate human resources and effectively implement the digitization of 100% of power purchase and sale contracts.
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| Benefits of digitizing the contract of sale |
Up to now, the digitization of power purchase and sale contracts has been implemented by 100% of customers in Hanoi city. The PPA after completion will be stored on EVNHANOI Website and EVNHANOI App so that customers can look up easily and conveniently.
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| Customers can easily look up the information of the BRC on the EVNHANO AppI |
The use of electronic transactions has received positive feedback from customers, which is considered convenient, fast, accurate and safe in transactions. Digitization of power purchase and sale contracts is associated with benefits from customers and effective and environmentally beneficial digital service experiences, improving productivity and quality of electricity services, aiming to meet the needs of consumers. customer satisfaction.
In the process of performing electronic transactions, if there is a need for advice and answers, please contact EVNHANOI Customer Care Center via switchboard 19001288 (available 24/7).