- Arrivals hall in 24-hour operation (2nd, Engerthstraße 169): It is the first point of contact for people fleeing. There is medical care and support for the onward journey – as well as arranging accommodation.
- Austria-Center (22nd, Bruno-Kreisky-Platz 1): On the former Impfstraße, all questions for those staying will be clarified from Monday to Friday from 8 a.m. to 6 p.m. (last admission: 4 p.m.). Here the people are vaccinated and their data is recorded by the Ministry of the Interior. Due to the mass immigration directive passed by the EU, the people in the Austria Center will receive an ID card and similar documents in the future.
- Central Station (10th, Am Hbf 1) there was also an emergency shelter (50 beds) and a Caritas information point.
Registrations for private housing opportunities for people from Ukraine:
Federal Agency for Care and Support Services (BBU): https://www.bbu.gv.at/nachbarschaftsquartier, nachbarschaftsquartier@bbu.gv.at
Diakonie: wohnraumspende-ukraine@diakonie.at (Only apartments that are available for at least one month and are fully equipped)
Caritas: immo-wohnungen@caritas-wien.at
Telephone number:
A hotline for people displaced by the war in Ukraine can be reached on 01/2676 870 9460.
The Diakonie offers intercultural psychosocial counseling on the hotline 01/3430101, in different languages (Farsi, Arabic, Russian, BKS, Turkish). Monday to Friday from 11 a.m. to 6 p.m.
Platforms for assistance in cooperation with the City of Vienna:
