2023-08-24 20:12:00
It’s a billing error that might be costly. About 100,000 French customers have been victims of inaccurate bills from their electricity supplier Eni. The leaders of Eni France, summoned on Wednesday by Minister Agnès Pannier-Runacher, ” acknowledged sending erroneous invoice schedules to some of their customers who renewed their contracts in the second half of 2022, in particular because they did not fully incorporate government protection measures “Said the minister’s office, confirming information initially released by Le Parisien.
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The Italian energy group has in response promised to implement “ corrective measures “, assured the Ministry of Energy Transition. The leaders of Eni were thus summoned to the ministry in the presence of the national energy ombudsman and the energy regulation commission (CRE) following reports from consumers. A group has even been created on Facebook, entitled “Victims of Eni and their shenanigans”.
100,000 customers concerned, according to the ministry
In response, the leaders of Eni ” have undertaken to implement corrective measures ensuring that their customers are indeed billed the price of the energy shield (…) over the year 2023 (in practice from February 1, 2023 to January 31, 2024) “, specified the cabinet of Agnès Pannier-Runacher. Contacted by AFP, the Eni company did not add anything immediately. ” About 100,000 customers should be affected by this rectification “, estimated the cabinet of the minister
The energy price cap measures undertaken by the French State since the fall of 2021 take the form of a “tariff shield” still in force to reduce the bill for the French. The government hopes to phase it out by the end of 2024.
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More generally in this period of inflation, the minister has ” asked the CRE and the DGCCRF to monitor any suspicion of abuse by suppliers vis-à-vis their customers, to initiate investigations and impose sanctions if necessary “, insisted the ministry. For its part, the CGT Energie sees in this affair a consequence of ” the price jungle of the energy supplier market and of false arguments “alternative suppliers” to attract new customers “, According to a press release.
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