(…) The ” management ” emotions [au travail] appears as a formula with meanings as diverse as they are contradictory. Indeed, in this field, the notion of emotional skills is ambiguous. In common parlance, competence is synonymous with individual qualities or capacities and in many publications, including scientific ones, it is indeed this conception that dominates. These qualities or capacities can be considered as given: a naturalization of skills then takes place as attributes, aptitudes of a subject. They can be conceived as acquired, in which case a place is made for the construction of skills through personal and professional experience, but also through training. Finally, they can be conceived as a complex psychosocial process, in which moreover it is difficult to distinguish, to share what concerns technical, social, relational, emotional skills (Merchiers, 2000).
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