An Edeka customer pissed off: He buys steak from the meat counter and can’t believe his eyes when he weighs the meat at home.
Munich/ Dortmund Brackel – Buying meat is a matter of trust. Many consumers like to buy their meat at the service counters in supermarkets such as Edeka and Rewe. There you can get advice, inquire regarding the origin of the meat on offer and, above all, have your meat weighed fresh and according to your wishes. In January, however, an action with young cattle Anton from Edeka caused a stir and angered countless vegans.
Now the next excitement: An Edeka customer has an unpleasant experience at the meat counter. He buys 500 grams of steak tartare from an Edeka branch in Dortmund Brackel and has the employee put it through the grinder. What he doesn’t know is that his steak later weighs only 287 grams at home.
Edeka customer annoyed: “That’s just a little more than 50 percent of what I was charged”
As he later wrote on Facebook, he was amazed when he found that he only got half the steak, but paid for 500 grams. He calls the store manager directly. “When you turn it through the meat grinder, there is always a residue left in it,” he explains, but offers the disgruntled customer a refund of the price difference. The customer refuses because it is not worth going to the market once more because of the distance to his place of residence.
“A remainder of almost 50 percent without my being made aware of it,” he complains, pissed off, on his Facebook page. “I’m glad I didn’t just order 200 grams. Otherwise I would have had to bring 13 grams with me and would have gotten an empty bag for 3.60 euros,” he adds in his Facebook post.
Headwind for angry Edeka customers
But for his public complaint regarding the supermarket experience on Facebook, he receives little encouragement. On the contrary. He gets a lot of ridicule:
- “And why let the meat be turned over extra, is probably ridiculous. Surely it’s clear that part of it remains in the meat grinder. You would not have received anything from me. Why don’t you buy a meat grinder and grind your meat yourself, then you can at least lick the part that remains in the meat grinder”.
- Just by the way? Why now on Facebook publicly – when it goes to the Edeka team? He refunded the amount! Yes, it sucked, but that’s all you can do.”
- “You might have weighed it up followingwards and then charged a flat rate for going crazy, but then you wouldn’t have anything to write on Facebook.”
Complaints on social networks regarding supermarkets are not isolated cases. That those affected often get little understanding from other users, but not either. Another Edeka customer grumbles regarding mold products on Facebook and receives severe criticism. Another Edeka customer discovers a pack with less content than stated in an Edeka supermarket – he complains online and also gets mockery. (Vivian Werg)