During the Spring Festival travel period, Xi’an Xianyang International Airport has transported regarding 1.29 million passengers
2022-02-26 22:51:45Source: Xi’an News Network
The 40-day Spring Festival has come to an end. As of February 25, Xi’an Xianyang International Airport has guaranteed regarding 11,000 flights and transported regarding 1.29 million passengers during the Spring Festival. In order to ensure the passenger service, Xi’an Xianyang International Airport closely focuses on the needs of passengers, organizes and coordinates student charter flights, provides sincere service to first passengers, ensures the safe and stable operation of the airport, and enhances the travel experience of passengers.
During the Spring Festival travel period, in order to ensure that the students return home safely, Xi’an Xianyang International Airport will coordinate support resources, coordinate the airline company to provide preferential charter flight policies, and assist the airline company to apply to the Administration for flight plan resumption and time adjustment; strictly implement the epidemic prevention policy, and jointly Universities and local epidemic prevention departments clarify policy requirements, conduct on-site inspections and design of student arrival and departure processes, and formulate epidemic prevention measures for students’ “point-to-point” transportation, check-in, security inspection, boarding and other links; A dedicated support team provides the whole-process guarantee of “specialized person guidance, dedicated channel, special area handling, special area consignment, special area waiting”.
Since the start of the charter flight for students returning home, the airport party members and cadres have stuck to the front line, and all employees have worked together to overcome many difficulties. During the Spring Festival travel period, a total of 12,520 returned students from 31 colleges and universities in Shaanxi Province were transported. China Southern Airlines, Hainan Airlines, Changan Airlines 12 airlines including Air China participated in carrying 113 student charter flights. He has received more than 20 letters of thanks from the Provincial Department of Education, the Municipal Education Bureau, and major universities.
In order to shorten the boarding process time for first passengers and ensure efficient arrival and departure of first passengers, Xi’an Xianyang International Airport has launched the “Exclusive Service for First Passengers” product. During the Spring Festival travel period, the airport has added a first-passenger service post at the terminal information counter to issue exclusive wristbands for the first-passenger, so that the staff can actively identify the identity of the first-passenger and provide the first-passenger service accurately; set up the first-passenger at the check-in counter Caring service counters, assist passengers to go through self-service or manual check-in procedures, give priority to choosing their favorite seats, tether their luggage with the first passenger priority sign, and guide them to the security check channel; set up a caring service channel for first passengers at the security check channel, and provide first-time passengers with a caring service channel. Provide humanized security check service and guide the location of the boarding gate; at the boarding gate, the first passenger will be given priority boarding according to the situation. Since the launch of the event, Xi’an Xianyang International Airport has guaranteed 2,775 first-passenger passengers and received 24 letters of commendation.
In order to better serve the Spring Festival passengers travel, do a good job in passenger service under the situation of normalized prevention and control, further reduce personnel contact, and reduce the risk of epidemic spread, Xi’an Xianyang International Airport has integrated service resources and launched “contactless” travel services to effectively improve Travel efficiency and safety for passengers during special periods. For key links such as terminal entrance, check-in, security check, boarding gate, etc., continue to optimize the service process to improve service efficiency, maximize the configuration of self-service and contactless service facilities and equipment, vigorously promote “paperless” convenient travel, and guide passengers Use online check-in and self-service equipment, and strengthen on-site organization and service guarantees to ensure smooth arrival and departure of passengers. For the special cases where the QR code cannot be presented for the elderly, children, and mobile phone failures, a plan is formulated to confirm the release by checking the ID card and other methods.
At the same time, Xi’an Xianyang International Airport coordinated local characteristics and traditional cultural elements, and carried out various forms of atmosphere creation, such as landscape sculpture in the public area with the theme of the Year of the Tiger, and the atmosphere in the terminal building with the theme of “Chang’an, the ancient capital of thousands of years”. , full of festive atmosphere. Carry out a series of Chinese New Year folk activities, and integrate intangible cultural heritage culture into traditional Chinese New Year through such carriers as Qinqiang mask, shadow puppets, Qin embroidery and paper-cutting. Passengers draw the “famous characters” of Qin Opera in their minds on the spot, participate in the activity of guessing lantern riddles to win prizes, and feel the auspicious warmth and Shaanxi style at Xi’an Xianyang Airport.
Although the Spring Festival travel is over, the original intention of Xi’an Xianyang Airport to serve passengers with sincerity will remain unchanged, and the confidence to support local economic development will also become stronger. Up to now, the daily flight volume of Xi’an Xianyang International Airport has recovered to regarding 450, and the number of passengers transported in a single day has exceeded 55,000 for 5 consecutive days, reaching a maximum of 58,000. In the new year, Xi’an Xianyang International Airport will continue to deeply implement the development concept of “People’s Aviation for the People”, provide sincere service and keep moving forward, making new and greater contributions to the realization of the people’s better travel needs.
Feng Xiaorui, an all-media reporter from Xi’an Press
