2024-01-03 02:17:58
Posting date: January 3, 2024
Thank you for using our services.
Due to the effects of the 2020 Noto Peninsula Earthquake, our mobile phone services are either unavailable or difficult to use for our customers.
We deeply apologize for the inconvenience caused to our customers.
1.date and time
Continuing from around 4:10pm on Monday, January 1, 2024
2.Affected area
Some of the following areas are affected.
Ishikawa Prefecture Nanao City, Wajima City, Suzu City, Hakui District Shiga Town, Hoju District (Anamizu Town, Noto Town)
Niigata Prefecture Itoigawa City, Joetsu City
The following areas have been restored.
Ishikawa Prefecture Kanazawa City
Click here for recovery area map (for PC)
Click here for recovery area map (for smartphones)
3.Targeted services and impact
・Mobile phone service (Softbank, Ymobile, LINEMO)
・SoftBank Air
・Home phone
・MVNO using Softbank line
There are situations where some customers are unable to use the above call services (voice calls, data communications, SMS) or are having difficulty using them.
*Emergency calls may not be available or may be difficult to use depending on the customer.
4.reason
Power outages and transmission line problems due to earthquakes, etc.
5.Information for customers
・For voice calls such as emergency calls, please use landline telephones, public telephones, or mobile phones operated by other carriers.
・If you are looking for a place to install a public telephone in a disaster-stricken area, please be aware of the safety of your surroundings.
・If you are a SoftBank customer and are using the “secondary line service,” please switch your line.
What is the communication status of “Sub line service”? KDDI homepagePlease refer to the. Click here for the setting method.
・Please use data communication in a Wi-Fi environment such as your home Wi-Fi or public free Wi-Fi.
・”00000JAPAN” (Five Zero Japan), which allows telecommunications carriers to open public wireless LAN access points free of charge so that disaster victims can connect to the Internet during disasters, is also available in Niigata, Toyama, Ishikawa, and Fukui prefectures. You can use it for free throughout the region without entering an ID or password.
*In order to prioritize convenience in emergencies, security measures such as communication encryption are not taken. Please avoid entering important information such as personal information as much as possible.
Please select the appropriate network from “Wi-Fi” in “Settings” and use it (the setting method differs depending on the model).
■You can use the disaster message board. Please use this to confirm safety information.
6.inquiry
■Customer inquiries contact information
<“Softbank” mobile phone>
From mobile phone: 157 Toll free: 0800-919-0157
(Reception hours: 10am to 7pm)
Toll free call: 0800-1111-820
<“Y!Mobile” mobile phone>
From mobile phone: 151 From other than mobile phone: 0570-039-151 (charges apply)
(Reception hours: 10am to 7pm)
<“LINEMO” mobile phone>
customer support(chat)
(Reception hours: 9:00 a.m. to 8:00 p.m.)
that’s all
1704251802
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