HE Saeed Mohammed Al Tayer, MD and Chief Executive Officer (CEO) of the Dubai Electricity and Water Authority (DEWA) announced that DEWA is working to enrich its services with ChatGPT technology supported by Microsoft. This makes DEWA the first utility worldwide and the first government entity in the UAE to use this new technology. This action is part of DEWA’s ongoing efforts to promote its leadership locally and globally.
news-body-cta">This press release includes multimedia. See the full statement here:
DEWA is the first utility in the world to enrich its services with ChatGPT technology (Photo: AETOSWire)
The announcement was made when HE Saeed Al Tayer received Naim Yazbeck, the general manager of Microsoft in the UAE. The action highlights DEWA’s pioneering successes across all digital areas and is a continuation of its use of Artificial Intelligence (AI), which began in 2017 with the development of an AI roadmap. DEWA has already launched several services and initiatives that use artificial intelligence to enrich the experiences of customers, employees and other stakeholders.
DEWA intends to offer ChatGPT technology through Moro Hub (Data Hub Integrated Solutions LLC), a subsidiary of Digital DEWA. The objective is to offer services with the support of this technology and use it in customer service and employees. This will ensure the delivery of integrated and advanced services that improve productivity and meet current and future needs.
“Our collaboration with Microsoft is a translation of the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to take advantage of digital technologies and artificial intelligence to improve performance and improve people’s lives. It also supports the Dubai 10X initiative, launched by His Highness, and our effort to contribute to shaping a new digital future for Dubai through Digital DEWA, the digital arm of DEWA, becoming the first digital utility in the world to use autonomous systems for storage and renewable energy. We are also expanding the use of AI and digital services,” he said. Al Tayer.
“We commend DEWA for their pioneering spirit and look forward to further exploring the possibilities of integrating innovative technologies into their products to enhance their business, service and customer experience,” said Naim Yazbeck, General Manager of Microsoft UAE.
*Source: AETOSWire
The original language text of this announcement is the official authorized version. Translations are provided as a convenience only and must refer to the original language text, which is the only version of the text that is legally binding.
View the original version on businesswire.com:
Contact:
Dubai Electricity and Water Authority
Khuloud Al Ali, +971563974965
[email protected]
Source: BUSINESS WIRE
