Desjardins Cash Booklet Disappearance: A “Mourning” for Older Customers

2023-11-20 05:00:00

After 120 years of existence, the Desjardins cash booklet is disappearing today, a “mourning” for certain older customers encountered by The newspaper.

• Read also: The Desjardins cash book will disappear

• Read also: [EN IMAGES] The Desjardins booklet from 1900 to the present day

“We preferred the booklet, that’s for sure!” says Denise, 78 years old and a Desjardins customer for as long as she can remember. “At our ages, you always have to get used to all kinds of affairs,” she laments.

Her husband, Jean-Pierre, 82, who worked for the financial institution when he was younger, will have difficulty coping with the account statement which will be sent automatically by post to customers who still used the famous booklet.

“With the booklet, we had the receipt for our transactions straight away rather than waiting until the end of the month,” he laments.

According to Desjardins, 270,000 people still used the booklet, the disappearance of which was officially announced last May.

Booklets have been used since the creation of the Desjardins credit union network. photo provided by Desjardins

Some customers who no longer used the booklet still believe that the financial institution should have kept it in place for older customers.

“There are people who will never go online to carry out their transactions,” says Lucette, met at Place Fleur de Lys, in Quebec.

“It’s a billionaire company, what would it have cost them to give them a longer deadline?” asks Danielle, a Desjardins customer for many years, next to her.

“A lack of respect” for elders

In an interview with TVA Nouvelles on Sunday morning, the president of the Quebec Association for the Defense of Retiree Rights (AQDR), Pierre Lynch, bluntly described this withdrawal of the booklet as the “end of the world” for certain customers.

“These people don’t use electronic means, they weren’t raised in that culture. [Le livret] therefore became a way of ensuring that everything they had acquired still remained and of visualizing it,” explains Mr. Lynch.

The president of the AQDR believes that the booklet was a component of the “social mission” of the Desjardins cooperative.

“Unfortunately, they decided otherwise and it’s really a lack of respect for this generation who have been loyal customers,” he says.

“I will keep my booklet as a souvenir, but I have mourned,” philosopher Jocelyne, 76, who says she “did not agree” with Desjardins’ decision, but who will leave accommodate.

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