Air Canada has changed its version once more to explain the delay of a Montreal – Las Vegas flight last June. The airline has written to both passengers and is now citing a labor issue to explain the delay.
• Read also: Delay at Air Canada: two reasons and two different compensations for the same flight
This morning, The newspaper reported that for the same flight, Air Canada had provided two different explanations to two passengers, a couple who had made a claim.
For one of them, the airline invoked safety issues and for the other, difficult weather conditions.
According to emails seen by The newspaperone of the passengers even received much more attractive financial compensation than the other.
But Thursday morning, Manon Boisvert and her spouse Mario received two emails. Air Canada still does not want to compensate the couple and offers them $300 in credit for a future flight.
However, according to the Canadian Air Passenger Bill of Rights, the compensation is $400 for a delay of three to six hours, which was the case for the two travelers.
But surprise, the airline no longer talks regarding security problems or weather conditions, but rather talks regarding issues related to the lack of employees.
“In your case, the root cause of your flight delay has been determined to be due to the impact of the COVID-19 pandemic on our operations, specifically unexpected ground crew issues,” it reads. .
Air Canada continues to say it is not its responsibility and refuses to pay full compensation.
“From 1is May 2022, ground labor constraints are temporarily considered uncontrollable delays/cancellations due to pandemic impacts on operations,” the company continues.
Air Canada has been heavily criticized for several weeks. Many customers have received the same kind of responses.
Questioned by The newspaperAir Canada had still not explained the reason for the two different versions, Thursday followingnoon.
