2023-05-07 16:25:00
following the tourism industry recovered rapidly Which countries with tourism as the main driver of the economy like Thailand must also be prepared to deal with this big problem.
Khayon Tantichatwat Chief Marketing Officer, Sky ICT Plc. (SKY) said that SKY as a technology developer related toaviation industry (Aviation Tech) is accelerating the study and development of technologies that enhance airport services.
In the past, the airport industry around the world has brought technology to enhance the service in airports until new trends emerged.
1. Immersive Technology and Digital Twin
following the phenomenon that many businesses bringvirtual world technology (Immersive Technology) including Augmented Reality (AR) and Virtual Reality (VR)
Become a consumer experience connector with various products and services In the virtual world many times in the past year.
The airline business has also developed a platform to simulate the view and atmosphere inside the cabin. To help passengers book tickets and make seat selection easier.
In addition, the aviation industry also usesDigital twin technology (Digital Twin) Simulate the structure from real objects. and use sensors to help detect changes in real time to help design and manufacture aircraft
including detecting and fixing various engineering systems inside the airport To increase safety and reduce the risk of system failure that will affect passenger travel time
2. End-to-End Passenger Experience
COVID-19 situation Makes people familiar with the use of contactless systems that can quickly perform every step by themselves. Services within today’s airports must be simplified.
By bringing intelligent solutions to make passengers more convenient. From entering the airport to getting off the plane, such as Check-In Kiosk and Self Bag Drop
Self-service check-in and baggage drop e-Gates usedBiometrics Technology Scan your face, iris or fingerprint. to verify identity instead of a passport Allows passengers to quickly check-in and pass through immigration in seconds.
3. Integrated Digital Journey
touristEspecially the new generation still needs technology to help facilitate travel. Airports and airlines have developedapplicationAllowing passengers to manage every step through their smartphones 24 hours a day.
such as searching and booking flights check in online flight alert Baggage tracking from origin to destination Inquiry service and report problems
At the same time, some airports also use robotic navigation. Help take passengers to various service points. inside the airport precisely
4. Passenger Flow Solutions
Tourism’s sudden comeback Causing many airports to face problems with passenger density Therefore, solutions have been introduced to help inPassenger flow management (Passenger Flow)
For example, sensor technology for detecting passenger movement paths in real time. and then used to simulate the behavior of service users From the time of traveling to the immigration checkpoint – leaving the country Travel time to the boarding gate
or even the remaining time for shopping before boarding to analyze passenger types and designing various service systems in the airport to be more flexible
Recently, some airports have developed smart robots using artificial intelligence (AI) technology to help analyze the number of passengers and solve congestion problems within the airport. Ready to detect suspicious objects
5. Sustainable Aviation
Sustainability is another major challenge for the aviation industry. due to global warming In addition, modern consumers pay more attention to the environment.
Airports and airlines are trying to adapt their services to reduce carbon emissions. For example, the design of a passenger terminal that reduces energy consumption. By bringing smart building systems to detect the operation of the heating and cooling control system.
Khayon Tantichatwat
There is an indoor green area. Install solar panels to reduce electricity consumption. Use electricity from renewable energy. as well as using alternative fuels for aircraft such as hydrogen fuel.
Thailand also has a continuous concept of developing the airport of the future.
Especially the main airport of Thailand such as Suvarnabhumi Airport. Various intelligent technologies have been introduced. Come to help facilitate passengers around the world. to elevate Thai airports to becomesmart airport (Digital Airport) as well
For example, the Passenger Boarding Service (CUPS) system, starting from checking tickets, kiosks for self-check-in. to the automatic boarding gate
andSAWASDEE by AOT application with a variety of features covers all travel needs For taking care of passengers from before traveling until leaving the airport.
At the same time, SKY’s technology development team also collaborated with the ESIC Lab of the Department of Computer Engineering. Faculty of Engineering King Mongkut’s University of Technology Thonburi (KMUTT)
Connect airport knowledge with digital technology To enhance the superior service with a variety of information resources in the airport.
For example, the behavior of using the area within the airport. flight information Passenger density in each area to develop both passenger airport experience services and the performance of officials under the principle of providing accurate and timely information to relevant parties
This is to maintain service standards to accommodate the expansion of the number of passengers. and aiming to become the airport of the future
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