The user can access the roadside assistance service from different points of the ‘app’. The first is from the ‘app’ emergency zone. And on the other hand, from Espacio Seguros, in the roadside assistance request section or in the tab “What do you need to do?”. The customer must then state the reason for the assistance request so that the insurance company can determine the scope of the service, such as the dispatch of a tow truck. The request process is completed by confirming the location of the vehicle manually or via GPS and confirming the contact details of the injured driver.
Once all this information has been communicated, assistance is generally sent to the scene of the accident. where the vehicle is locatedIf the accident could have involved circumstances such as the existence of affected third parties, injured persons, etc., a telephone call is established beforehand with the driver to detail the situation.
Once the assistance service has been sent, it is possible to monitor the route of the tow truck or the assigned car or workshop in real time. This functionality is especially interesting during these summer months, when there are generally more trips with private vehicles and to destinations further from home. BBVA continues committed in offering innovative solutions that improve the experience of its customers, providing advanced technological tools that facilitate the management of unforeseen situations and improve security and tranquility of its users.
