2023-11-28 00:30:00
A couple subscribes to a vacation package offering a $400 discount if paid several months in advance, but ultimately never obtains this reduction. Is he entitled to compensation?
This question arose in 2013 in a case between a couple and the travel agency Vasco Place Vertu, as well as the airline Sunwing. However, according to the Consumer Protection Act, it is prohibited for a merchant to falsely claim a price reduction or a more advantageous price.
The Court therefore awarded the couple $900 in damages for the annoyances, troubles and inconveniences suffered due to non-compliance with the contract, as well as to dissuade the airline from doing it once more.
Informed purchases
Many of you participate in Black Friday or Cyber Monday in search of sales. But it is important to know a few rules to prevent your purchases from turning into a mess.
Indeed, in this inflationary period, it can be tempting to shop around for sales, but be careful, the discounts announced do not always allow you to make real savings.
As we have seen previously, merchants, however, have rules to follow when they offer you “generous” discounts. For example, they cannot give the impression that a good is offered at a retail price (or at cost price), unless this statement is correct.
The Consumer Protection Act also indicates that a merchant cannot claim that there are no taxes to pay on a good purchased.
Pay in installments: know your rights!
When a merchant offers you to pay for a good in several installments, he has the obligation to assess your ability to repay the credit requested before concluding the contract. If he does not meet this obligation, the merchant loses his right to credit charges.
In addition, he cannot advertise by indicating the amount of the periodic payment without indicating in a more obvious way the total price of the good.
Online shopping: delivery guarantee
More and more consumers are shopping online during Black Friday and Cyber Monday.
When a purchase contract is concluded remotely, the merchant is required to specify, clearly and intelligibly, the delivery method, the name of the carrier and the place of delivery. Is your item slow to be delivered?
Well, know that you can cancel your purchase contract if the merchant does not deliver within 30 days of the scheduled date. If no date is indicated in said contract, you can cancel it within 30 days of its conclusion if the goods have not been delivered to you.
The contract is canceled upon simple transmission of notice and a refund must be made within 15 days. If the item is delivered in the meantime, you must obviously return it!
Informative text – This text does not constitute legal advice; it is recommended to consult a lawyer or notary for such an opinion. Éducaloi is a non-profit organization whose mission is to inform Quebecers of their rights and obligations in clear language.
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