2023-10-09 22:01:40
The survey shows that consumers have divided opinions regarding the commitment of consumer associations to the protection of their rights. Additionally, although the majority of respondents read contract clauses and seek information regarding products or services, a significant proportion have difficulty understanding this information.
“These results highlight the importance of strengthening the engagement of consumer associations, making contracts more accessible and providing clear and understandable information to consumers to help them make informed decisions.” specifies FNAC.
Furthermore, the findings suggest consumers’ difficulties in understanding the information provided, highlighting the need to make it more accessible and understandable. Additionally, consumers express a need for additional information in certain specific service areas. Important criteria when choosing a product or service include quality, price, product origin, environmental impact and recommendations from friends or family.
It should also be noted that some of the respondents to FNAC’s questions attach great importance to sustainability when choosing a product or service. However, there are discrepancies regarding the availability of and reliance on sustainability information. Criteria such as labels, advice from other customers, information provided by suppliers and ISO certification can help build consumer confidence in sustainable products.
It is also interesting to note that consideration of repair possibilities when purchasing and knowledge of the lifespan of products varies between respondents. A large majority of respondents want more information regarding product lifespan and are willing to pay more for products that are durable and easily repairable.
As for online purchasing, analysis of the survey results shows that it is widespread among respondents, with a majority claiming to make online purchases either regularly or occasionally. This reflects the growing popularity of e-commerce and the increasing adoption of digital technologies in the purchasing process. However, it is essential to recognize the concerns expressed by people who are not yet adept at online shopping.
Some of the main reasons cited include lack of skills in using the internet, inability to make online payments, distrust of digital transactions and lack of trust in online sales platforms. These barriers highlight the importance of providing adequate training and support to consumers who wish to engage in online purchasing.
ligne.
1696910537
#FNAC #autopsy #behavior #Moroccan #consumers