The first phase of the 2022 consumption vouchers will be distributed in April. If the Octopus, Alipay, WeChat Pay HK or Tap&Go account that received the consumption vouchers last year has been lost or expired, please follow the steps below to update the registration record as soon as possible, so as to receive the new round on time Coupons!
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Learn regarding redemption details now
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The stored value tool for the first phase of the 2022 consumption coupons cannot be changed
Citizens who received consumer coupons last year will automatically receive the first issue of consumer coupons 2022 through the same account this year. The government will select the contractor of stored value payment facility in the future, and citizens can choose to use another payment facility to receive the remaining electronic consumption vouchers of the consumption vouchers 2022.
Last year, I used an Octopus card to collect the vouchers
Members of the public who used Octopus cards to collect consumption coupons last year, if they have lost or have expired their Octopus cards, can change their registration records of consumption coupons by the following methods on or before March 25.
Bearer Octopus Card
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Lost or lost Octopus card: After completing the loss reporting procedures, you can use thedesignated linkChange the Octopus card registration record of the consumption coupon and use another Octopus card to collect the consumption coupon.
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Invalidation of bearer Octopus card: You can return the invalid Octopus card through the MTR Customer Service Centre, and then go through the government’sdesignated linkAmend the registration record of the voucher scheme and use another Octopus card to collect a new round of vouchers.
Personal Octopus Card
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Lost personal Octopus card: When reporting the loss and requesting a new card at the same time, Octopus Cards Limited is responsible for changing the registration record of the Consumer Coupon Program. After activating the new card, the user can receive a new round of consumer coupons.
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Invalid personal Octopus card: The Octopus card can be returned and a new one can be requested through the MTR Customer Service Center. Octopus Cards Limited is responsible for changing the registration record of the Consumer Coupon Program. After activating the new card, the user can receive a new round of consumer coupons.
Bank Affinity Octopus Card
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Lost bank-linked Octopus card: report the loss to the card issuer or bank, and pass the governmentdesignated linkAmend the registration record of the voucher scheme and use another Octopus card to collect a new round of vouchers.
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Bank-linked Octopus cards expire: through the government’sdesignated linkAmend the registration record of the voucher scheme and use another Octopus card to collect a new round of vouchers.
Collected Leyou card and returned Octopus card
If you have returned your Octopus card before March 7, you can call the Octopus Coupon Customer Service Hotline at 2969 5500. After verifying your personal information and the registration reference number of last year’s consumption coupon, you can use the Loyalty Card. You can register to receive a new round of consumption coupons.
Alipay/WeChat Pay HK/Tap&Go account invalid
Users can download from now until March 25thChange of Stored Value Facility Account Application Form”, or obtain the form by post, email or fax through the hotline 185000. After completing the form, together with a copy of the Hong Kong Identity Card, without affixing a stamp, mail it to the “Secretariat of the Consumer Coupon Programme, PO Box 185000, General Post Office, Hong Kong”.
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