Davivienda and Bancolombia they have had recurring massive outages in their systems during payroll days that affect transactions and withdrawals from Colombians. Last Thursday, December 1, was no exception, which has made the discontent among users greater and revived interest in cash.
For much of Thursday, the entire Davivienda platform was down, the ATMs did not have service, the digital channel did not work and DaviPlata did not work either, which meant that when the channels were reactivated, there were long lines at the ATMs.
People complain that, precisely for the fortnightly, mobile applications, and even ATMs have flaws that prevent them from using their capital. Although today the banks are already operating normally, users continue to show their disagreement with the intermittency of the platforms.
Davivienda assured that during the day there were failures in the operation of its channels, but that they worked to solve them. In addition, he indicated that they were not due to an attack and that the resources of his clients were not put at risk; however, they did not respond when asked regarding the main reason for the failures, nor did they specify an action plan to prevent a recurrence.
Bancolombia, for its part, also reported that during the failures they sought to provide alternative channels to their customers so that they might carry out their transactions and mentioned that “This situation was never due to a violation of our platforms, but rather to technical problems that our human talent solved.” Although these statements responded to some of the speculations made by users on the networks, no further information was provided regarding their action plan.
In this regard, the Financial Superintendency of Colombia is carrying out the respective investigations to find the cause of the failures of the entities’ system, which has been repetitive specifically in times of greater banking movement.
In that same line, the Banking and Financial Institutions Association of Colombia (Asobancaria) He said that the events were not due to a cyber attack and mentioned that the evaluation of the situation was in the hands of the Financial Superintendence.
This poses a worrying scenario in the intention of leaving cash to resort only to digital platforms, because when these falls occur, accessing income becomes even more difficult.
Experts say that you should not be negative, and on the contrary, you have to grow in this type of situation. “We must be optimistic in the growth process because it hurts, the innate thing to grow is the pain of server and connectivity bottlenecks,” says Diego Palencia, Vice President of Research at Solidus Capital.
For now, it is expected that the entities that argue the reason for the failures and that they do not continue presenting them, especially in the face of the Christmas festivities where the banking movement is even greater due to all the expenses that arrive in this season.
The complaints in the SFC reflect the discontent
The Financial Superintendence of Colombia (SFC) published the complaint statistics it received from the entities it monitors for June 2022. The figures show that for that month 14,584 user complaints were received, that is, 14.2% more than in the same period of 2021, when the sum was 12,772.. The banks that reported the most complaints in that period were Bancolombia (2,274), Davivienda (1,744), Banco de Bogotá (1,288), Scotiabank Colpatria (1,179) and Bbva Colombia (884). In the first semester, the same companies lead: Davivienda with 136,141 and Bancolombia with 130,117.
